Job description
Overview:
Our Front of House Managers are the orchestrators of the guest and team member experience, caring for both with equal attention. They create exceptional dining experiences for our guests while leading a team of professionals, whether in a fast paced or fine dining setting. This is a great opportunity to provide unforgettable service while working for one of the leading vacation destinations in the world.
Success Profile
Our Front of House Managers are the orchestrators of the guest and team member experience, caring for both with equal attention. They create exceptional dining experiences for our guests while leading a team of professionals, whether in a fast paced or fine dining setting. This is a great opportunity to provide unforgettable service while working for one of the leading vacation destinations in the world.
Success Profile
Here are some of the top qualities that will help you be successful in this role:
- Driven
- Approachable
- Problem solving
- Thorough
- Team oriented
- Determined
Picture yourself being a
Front of House Manager
at Big Sky Resort and having the opportunity to:
- Lead and assist the front of house team members with overall direction and team development, while promoting a fun work environment
- Oversee the daily operation and execution of steps of service to ensure quality and efficiency of the guest experience
- Engage with our guests with a positive attitude to enhance the dining experience and handle guest recovery
- Follow established systems and processes for scheduling, staffing, pre shift meetings and other responsibilities to assure compliance with our brand standards
- Step in any and ALL roles within the dining operation during our busiest times including expo and host
- Facilitate daily line-ups with service teams using excellent communication skills
- Demonstrate your cleanliness standards by upholding team members to maintaining impeccable order and organization of the dining area
- Participate in outlet management meetings and training opportunities
- Lead weekly service training opportunities with resort provided tools
- Accept and provide feedback and coaching regularly to support our team members and General Manager
- Learn and follow our Boyne Standards and Boyne Basics to better serve our guests
Recipe for Success:
- Have a minimum of 2 years’ experience within Food and Beverage with an emphasis in leadership
- Possess a passion for the hospitality and culinary industry
- Have extremely high standards and an acute attention to detail
- Knowledgeable with POS systems and procedures
- Display a strong sense of urgency and responsibility while assuring consistent achievement of quality standards
- Show a high level of personal initiative, technical problem solving and action and results driven
- Possess strong interpersonal and motivational skills, and the ability to effectively supervise and inspire staff
- Excel in an environment with varied tasks while staying cool under pressure
- Openness to work within established standards and procedures
- Strong working knowledge with Microsoft Office, Outlook, Word and Excel
- Be available to work early, mid-day and evening shifts, weekends and holidays
- Be able to lift at least 25 pounds
How to stand out:
- Submit a resume with your application
- Be ServSafe certified (Alcohol, Food Handler)
- Have proven prior experience and an enthusiastic willingness to learn
All full time seasonal employment at Big Sky Resort includes:
- FREE All Access Ski Pass and eligibility for Montana Ski Area Association (ski other Montana hills and Boyne properties for free)
- Discounted skiing for friends and family
- Discounted ski/snowboard lessons/rentals
- Food and Beverage/Retail discounts at all Boyne outlets
- Eligibility for affordable employee housing
- Lodging discounts for friends and family
- FREE Basecamp activities including zip line course
- Monthly employee events
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