The new Lodge at Schroon Lake, managed by Hay Creek Hotels, is seeking a passionate, customer-focused Food and Beverage Director to lead our front of house team in this exciting resort opening.

Tucked in the Adirondacks, a re-envisioned resort on Schroon Lake will soon welcome families and visitors to a new, approachable small-town retreat. Located within 30 minutes of Lake George and Lake Placid, the Schroon Lake resort will be one of a kind in its area. Previously known as the Word of Life retreat center, the property was recently purchased and is undergoing a $16 million investment in renovations. The new resort is projected to open in June 2023 and will feature 116 guest rooms, elevated farm-to-table dining, recreational complex and marina, and over 13,000 square feet of meeting and event space. Owners Andrea Crisafulli and Alan Ayers, and Julie and Sonny Bonacio have partnered with Hay Creek Hotels as the operating management company.

• Salary range $72,000 to $80,000.

Job Summary:

• Responsible for the entire front of the house food & beverage department operations that include: full service restaurant serving breakfast, lunch and dinner; hotel lobby bar & grill; and banquet operations.
• Create and maintain relationships with clients and guests in our restaurant, bar, room service and banquet areas, with a strong passion to elevate one’s dining experience. Act as a liaison between the F&B team and the guests to provide a truly wonderful and memorable experience.
• Creating and maintaining an exceptional guest experience while motivating and training our staff that offers a 'Delight and Surprise' atmosphere. Leads the team to ensure outstanding internal and external customer service standards.
• Assists F&B Managers with entire Employment Process to include; creative recruitment, interviews, references, hiring, training & development of staff.
• Manage positive Employee Relations Standards and enforce all SOP’s that include; effective communication venues, coaching, counseling, evaluating, hiring & training of staff.
• Manage the budgets, scheduling, forecasting, inventory, expenses, promotions and systems and controls for all F&B departments.
• Creates a fun, energetic and team oriented working environment for entire staff.
• Manages all; health, sanitation, safety and security, laws, policies and procedures in all F&B departments/hotel.
• Develop, maintain and administer F&B sales and marketing strategies i.e.; menus, advertisements, entertainment, food & beverage promotions, signs, incentives, flyers, e-blasts, etc.
• Maintain all Point of Sale (POS) systems to include; updating pricing, making adjustments, enter specials, maintain counts, use of time clock system, etc.

Hay Creek offers an extensive benefit and incentive package, including;

• Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness
• Competitive Salary/Wages
• Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave
• Standard Annual Performance/Salary Reviews
• Merit and Cost of Living Adjustments
• Complimentary Meals Daily
• Free Parking
• Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties
• Discounts at specific property partners (NEIRA, Historic Hotels of America)
• 50% Discount when Dining at any HCH Property
• Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.)
• Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities
• Supportive, open-door policy work environment
• Work Culture that is fun, energetic and motivating
• Employee Recognition Program - 'Delight and Surprise Dollars'
• Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.

Experience and Skills:

• 3-5 years of recent Restaurant Management Operations experience.
• Hotel F&B background with some knowledge of culinary and banquets
• Be willing to become the 'face' of the Restaurant with our guests as well as in the local community
• Experience designing creative bar menus
• Proven ability to drive sales and motivate teams
• Able to expedite, greet and host guests, and act as a server as needed
• Ability to focus on cost management, capable of working with finely tuned existing F&B control models (Excel), including efficient labor cost management, inventory management, forecasting, and review of revenue.
• MS Office Suite and instinctive computer skills
• Proven ability to control costs pursuant to the annual operating budget.
• Must have excellent verbal and written communication skills.
• Proven training, communication, leadership and financial management skills
• Ability to multitask, adapt to change, think quickly and prioritize effectively in a fast paced and demanding environment while maintaining calmness, composure, and hospitality
• Must have flexibility with schedule to include evenings and weekend.
• Ability to furnish appropriate state mandated certifications (TIPS, ServSafe, CPR, Allergy Awareness, etc.)
• Subject to successful completion of background check and/or DMV check.