Job description

Responsibilities:

• Product merchandising of 2NDGEAR equipment on various auction sites such as eBay, Yahoo, etc.
• Product merchandising consisting of technical writing and editing clear, concise product descriptions, terms of equipment warranty and terms of sale and digital photography
• Monitor and respond to questions from shoppers and bidders
• Product research via the web and OEM documentation
• Ensure payment information is forwarded to Sales Support Team and enter order in 2NDGEAR Order system
• Partner with the Operations teams to ensure timely shipping of all merchandise
• Manage and respond to questions and service requirements for customers using the 2NDGEAR RMA system
• Constant improvement of the auction process through merchandising, listing, support and fulfillment
• Work with 2NDGEAR Sales Management and Marketing team to develop and create eBay online store front
• Work with 2NDGEAR Marketing team to broadcast emails to customers and prospects of Special Offerings
• Manage and continuously improving the work flow process from listing of equipment to end of auction to shipment of merchandise
• Develop leads from various shoppers to 2NDGEAR reps to develop deeper business relationships
• Reporting and data analysis

Qualifications / Education:

• 2+ years of similar experience in a high tech environment preferred
• Knowledge of computer/hi-tech equipment is preferred
• Retail experience with brand name consumer products (electronics, power tools, DJ equipment, coffee and/or espresso machines)
• Familiarity with the eBay user experience (as either a buyer or seller)
• E-commerce experience
• HTML experience
• Be a highly analytical person. (If you enjoy competitive research and market research, you will love this job.)
• Have impeccable grammar and spelling
• Must have problem solving and decision-making abilities, including the ability to identify trends and relationships within accounting data
• Must be highly motivated individual with high level of initiative and an attitude of willingness
• Must be team player willing to assist others at all levels of the organization
• Strong verbal and written communication skills; and excellent interpersonal skills with the ability to provide superior customer service and maintain cooperative working relationships
• Strong organizational and time management skills with the ability to multi-task and work autonomously or with a team
• Strong attention to detail
• Ability to communicate effectively on a one-on-one basis or in group setting
• Bachelor’s degree or equivalent work experience preferred

Skills:

• Moderate proficiency with MS Word, MS Excel, MS Power Point
• Knowledge of Great Plains is preferred

*
Insight Investments, LLC is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, sexual orientation, gender identity, disability, status as a Veteran or other protected classification.*

Job Type: Full-time

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