Job description
City: Denver
State/Province: Colorado
Country: United States
Department: Service Delivery
Date: Friday, December 2, 2022
Working time: Full-time
Ref#: 20021091
Job Level: Individual Contributor
Job Type: Experienced
Job Field: Service Delivery
Seniority Level: Associate
Base Salary: $ 46,625
Description & Requirements
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
PURPOSE:
Added to Job Family Service Delivery - CR in scan/refresh process- The role holder works as part of the service delivery team that is aligned to one or more customers. He/she will have focus on the following:
- Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)
- Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin)
- Contributing to service transformation and business growth (KPI: Further profitable service revenue)
SCOPE:
Specific:
- The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.
General:
- May have specialized external certification (technical roles)May lead a team in the performance of a variety of tasks that are generally routine.
- Acts as an informal resource for colleagues with less experience
- Completes work with a limited degree of supervision
- May solve problems of a recurring nature, but takes a broad perspective to problems and may identify new, less obvious solutions
- Completes a variety of atypical assignments
- Has developed specialized skills or is multi-skilled through job-related training
- Senior level job with considerable work experience
Primary Responsibilities:
- Carries out regular preventative maintenance checks on client fleet of machines
- Replenishes consumables
- Maintains log of all activities including on-site parts inventory
- Maintain clean and tidy devices and surrounding environment
- Carries out first level repair and escalate in accordance with agreed procedures for next level maintenance and technical support
- Ensures SLA is achieved and customer requirements are met
- Commitment to maintain skill set through personal development and training
- Promotes knowledge sharing and acts as a mentor/coach
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