Job description

Position: Desktop Support

Location: Arden Hills, Minneapolis (Onsite)

Duration: Long Term

Job Description

Required Education, Experience and Skills:

• 4+ years’ experience in supporting IT end users through all different modes like call, chat, email etc.
• Receives and handles requests for service, following agreed procedures.
• Promptly allocates calls as appropriate.
• Logs incidents and service requests and maintains relevant records:
• Identifies and classifies incident types and service interruptions
• Records incidents cataloging them by symptom and resolution
• Acts under guidance to record and track reliability data for your services

• Provide superior customer service to all fellow employees.

• Demonstrate good social skills in a professional environment.

• Ability to handle multiple tasks efficiently.

• Ability to effectively prioritize workload to ensure high priority projects/assignments are completed first.

• Assist other IT teams as needed.

• Work between sites in the area.

• Flexibility around new systems, processes, and responsibilities.

Thanks & Regards

Koushik Kondapally,

Job Type: Contract

Salary: $30.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Arden Hills, MN 55112: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Desktop support: 4 years (Preferred)

Work Location: One location

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