Job description
Company Description
Stratas Foods LLC is the leading supplier of fats and oils to the Foodservice, Food Ingredients and Retail Private Label markets in North America and is a producer of quality bulk and packaged dressings, mayonnaise and sauces. Stratas Foods was formed in October 2008 as a 50/50 joint venture between ACH Food Companies (ACH) and Archer Daniels Midland (ADM)
Manufacturing facilities are located in Dallas and Houston, TX; Decatur and Quincy, IL; Englewood, NJ; Fresno, CA; Nashville, TN; and Valdosta, GA. Corporate offices are located in Memphis, TN. We are committed to maintaining a progressive workplace by utilizing the ideas, skills and talents of all of our employees. We strive to make Stratas Foods a great place to work and are building a team capable of meeting our business goals.
Job Description
The Deduction Resolution Representative will control and resolve customer invoice deductions. The Deduction Resolution Representative's objectives are to minimize the open balance of unresolved deductions, maximize collections of invalid deductions, and identify trends and corrective actions to prevent recurring deductions.
Primary Duties and Responsibilities
1. Contact customers to determine the nature/details of the customer's claim and to obtain deduction back-up.
2. Research the customer's claim to determine validity and proper handling:
3. For validated deductions, determine and execute the appropriate method to clear the deduction from the customer's account.
4. For invalid deductions, contact the customer to secure repayment. Follow up on payment status and escalate to management for collection assistance, as needed.
5. Identify deduction trends and research root causes to minimize future deductions. Provide information to Sales and Customer Service to assist with controlling the customer's deduction practices.
6. Maintain deduction database information in Blacksmith system.
7. Utilize the IBM mainframe system to obtain A/R and shipment information as part of the deduction research Process. Update the system as needed to properly reflect the details of open deductions.
8. Prepare reports as needed to track the status of deduction balances, to categorize deductions and to communicate progress to Stratas management.
9. Other projects as requested by management to support the Deduction Resolution function.
Qualifications
Education:
High School Graduate, College Course Work or Degree Preferred
Experience:
1 year deduction resolution or collections experience, sales/customer service/logistics experience preferred.
Skills and Competencies:
1. Strong analytical abilities in order to research and determine validity of customer claims.
2. Strong organizational skills with an attention to detail and accuracy to document and track deduction related data.
3. Negotiation/collection skills needed to secure repayment from customers for invalid deductions.
4. Strong interpersonal skills to work with both external and internal customers.
Equipment and Software:
Strong PC skills - Microsoft Office Suite (Word, Excel and Outlook primarily). Ability to work in a paperless environment creating PDFs with Adobe. Must be able to quickly learn new system applications. Experience working with databases and exporting to Excel is preferred.
Additional Information
Physical: This position has limited physical activity requirements - primarily sitting for extended periods of time and walking throughout the building to interact with other departments.
Sensory: This position requires the use primarily of visual, hearing and speaking senses. Visual activities include the ability to read online reports and customer documentation, and to utilize a computer system for extended periods of time. Hearing and speaking is required to work with other department colleagues as well as with parent company colleagues to research issues and learn job functions.
Mental/Reasoning: This position requires a great deal of learning, reasoning and analyzing. Mental reasoning is required to analyze customer deduction data and match that with Stratas or third party (freight company) support to determine the validity of customer disputes.
Stratas Foods is an equal opportunity employer and will not discriminate against any applicant or employee in any manner prohibited by law, including but not limited to, on the basis of race or color, religion, gender, age, genetic information, national origin/ancestry, mental or physical disability, family status/marital status, sexual orientation, military/veteran status, and any other legally protected status.
Stratas Foods LLC is the leading supplier of fats and oils to the Foodservice, Food Ingredients and Retail Private Label markets in North America and is a producer of quality bulk and packaged dressings, mayonnaise and sauces. Stratas Foods was formed in October 2008 as a 50/50 joint venture between ACH Food Companies (ACH) and Archer Daniels Midland (ADM)
Manufacturing facilities are located in Dallas and Houston, TX; Decatur and Quincy, IL; Englewood, NJ; Fresno, CA; Nashville, TN; and Valdosta, GA. Corporate offices are located in Memphis, TN. We are committed to maintaining a progressive workplace by utilizing the ideas, skills and talents of all of our employees. We strive to make Stratas Foods a great place to work and are building a team capable of meeting our business goals.
Job Description
The Deduction Resolution Representative will control and resolve customer invoice deductions. The Deduction Resolution Representative's objectives are to minimize the open balance of unresolved deductions, maximize collections of invalid deductions, and identify trends and corrective actions to prevent recurring deductions.
Primary Duties and Responsibilities
1. Contact customers to determine the nature/details of the customer's claim and to obtain deduction back-up.
2. Research the customer's claim to determine validity and proper handling:
- Utilize internal pricing, promotion, order, shipping documentation.
- Utilize carrier information.
- Work with other Stratas departments (marketing, pricing, sales, customer service, plants, logistics, etc.) and external brokers to clarify discrepancies between Stratas documents and customer claims.
3. For validated deductions, determine and execute the appropriate method to clear the deduction from the customer's account.
4. For invalid deductions, contact the customer to secure repayment. Follow up on payment status and escalate to management for collection assistance, as needed.
5. Identify deduction trends and research root causes to minimize future deductions. Provide information to Sales and Customer Service to assist with controlling the customer's deduction practices.
6. Maintain deduction database information in Blacksmith system.
7. Utilize the IBM mainframe system to obtain A/R and shipment information as part of the deduction research Process. Update the system as needed to properly reflect the details of open deductions.
8. Prepare reports as needed to track the status of deduction balances, to categorize deductions and to communicate progress to Stratas management.
9. Other projects as requested by management to support the Deduction Resolution function.
Qualifications
Education:
High School Graduate, College Course Work or Degree Preferred
Experience:
1 year deduction resolution or collections experience, sales/customer service/logistics experience preferred.
Skills and Competencies:
1. Strong analytical abilities in order to research and determine validity of customer claims.
2. Strong organizational skills with an attention to detail and accuracy to document and track deduction related data.
3. Negotiation/collection skills needed to secure repayment from customers for invalid deductions.
4. Strong interpersonal skills to work with both external and internal customers.
Equipment and Software:
Strong PC skills - Microsoft Office Suite (Word, Excel and Outlook primarily). Ability to work in a paperless environment creating PDFs with Adobe. Must be able to quickly learn new system applications. Experience working with databases and exporting to Excel is preferred.
Additional Information
Physical: This position has limited physical activity requirements - primarily sitting for extended periods of time and walking throughout the building to interact with other departments.
Sensory: This position requires the use primarily of visual, hearing and speaking senses. Visual activities include the ability to read online reports and customer documentation, and to utilize a computer system for extended periods of time. Hearing and speaking is required to work with other department colleagues as well as with parent company colleagues to research issues and learn job functions.
Mental/Reasoning: This position requires a great deal of learning, reasoning and analyzing. Mental reasoning is required to analyze customer deduction data and match that with Stratas or third party (freight company) support to determine the validity of customer disputes.
Stratas Foods is an equal opportunity employer and will not discriminate against any applicant or employee in any manner prohibited by law, including but not limited to, on the basis of race or color, religion, gender, age, genetic information, national origin/ancestry, mental or physical disability, family status/marital status, sexual orientation, military/veteran status, and any other legally protected status.
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