JR 3228
Outreach Case Manager
Los Angeles, CA 90004
Salary: $22.06 to $27.50/hr DOE
Full Time
Non-Exempt
Driving Required

PATH is seeking candidates passionate about helping others make a positive change in their lives to join our Street Outreach team as the Outreach Case Manager at the RHC location.

ABOUT OUR TEAM
PATH's Street Outreach programs utilize our street outreach integrated approach to engage with individuals who are currently experiencing homelessness and living on the streets. The goal of these programs is to quickly assess and link individuals with the supportive services and resources necessary to improve their well-being and quality of life, transition off of the streets and obtain and sustain housing long-term.

WHAT IS A OUTREACH CASE MANAGER
As part of the street outreach team, the outreach case manager performs a key role at PATH as one of the first points of contact for homeless clients in the community. They utilize
PATH's street outreach integrated approach to provide field-based, direct client outreach and engagement and case management services, quickly assessing needs and linking clients who are currently homeless and living on the streets with supportive services.

Position Responsibilities include:

• Conduct daily street outreach to develop relationships and build rapport with clients in order to assist them with finding a home.
• Conduct VI-SPDAT, (Vulnerability Index- Service Prioritization Decisions Assistance Tool), on all new clients in order to connect them to proper intervention and services. Document results, complete match initiation form, and submit all paperwork to CES Coordinator.
• Meet with established clients on a weekly basis to review, evaluate, and support goal completion.
• Respond within specific contract timeframes to requests for street outreach services and send follow-up information to the requestor and the supervisor.
• Build relationships with prospective landlords and identify appropriate permanent housing options.
• Collaborate with community substance abuse and mental health providers to ensure seamless referral services.
• Work with local law enforcement and interim service providers to ensure a smooth transition from street living to interim housing.

WHAT YOU BRING
We're looking for candidates that:

• Ability to work independently and within a team environment and exercise mature judgment.
• Excellent interpersonal skills, ability to work in a variety of settings with culturally diverse persons and communities with the ability to be culturally sensitive and appropriate.
• Strong ability to effectively resolve and cope with immediate conflict and/or crisis situations.
• Excellent leadership skills with a hands-on, lead-by-example work style.
• Highly motivated self- starter with the ability to coordinate multiple projects/ tasks simultaneously in a high-pressure environment.
• Maintain and execute confidential information according to HIPAA standards.
• A high level of tolerance and understanding for individuals who present for services with urgent multiple case management services.
• Strong written and verbal communication skills
• Demonstrated knowledge and experience with evidenced based interventions:
  
  • Engagement and rapport building with hard-to-reach clients.
  • Harm Reduction and Motivational Interviewing strategies.
  • Housing First.
  • Non-violent crisis intervention techniques.
  • Case management interventions that have been proven effective in vulnerable populations.

PREFERRED QUALIFICATIONS

• Two (2) years of experience in healthcare, case management, homeless services or working with vulnerable populations or a related field.

MINIMUM QUALIFICATIONS

• All levels of education and experience welcome to apply
• Must demonstrate a commitment to diversity, equity, and inclusion through inclusive service delivery, continued learning and development, modeling inclusive behaviors, contributing to an inclusive work environment, proactively mitigating bias in internal and external systems as well as interactions with internal and external stakeholders

MANDATORY REQUIREMENTS
Regardless of qualifications, candidates must:

• Have employment eligibility verification
• Have or be able and willing to obtain CPR/First Aid training
• Provide proof of full COVID-19 vaccination
• Successfully complete the following as a condition of hire:
  • Tuberculosis Test
  • Background Screening
  • Drug Test

DRIVING
Driving is an essential function of this position. To meet the employment requirements for this role, all candidates must:

• Have reliable transportation
• A valid driver's license
• Proof of insurance and ownership for personal vehicles used during work duties
• The ability to qualify for PATH's insurance coverage