Job description

Job Summary:

The Customer Service Specialist will interact with the company’s customers by answering all telephone calls and addressing any inquiries, resolving complaints, and generally providing a higher level of customer support on specific products and services. This position also facilitates the main office’s efficient operation by performing a variety of clerical and administrative tasks.

Duties/Responsibilities:

• Answers and transfers phone calls, screening when necessary. Welcomes and directs visitors and clients.
• Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
• Ensures that cash boxes are always balanced and prepared for redistribution.
• Reconciliation and deposit functions for site reset.
• Prepares and makes deposits of site funds.
• Reconciles cash sheets from each site with deposits and daily bank records.
• Maintains filing systems as assigned.
• Retrieves information as requested from records, email, and other related documents; prepares written summaries of data when needed.
• Extensive use of a specialized POS system to research customer inquiries. System training will be provided.
• Manages, classifies, and files companywide employee submittals of credit card-based expense receipts into QuickBooks On-Line accounting system. System training will be provided.
• Responds to and resolves administrative inquiries and questions.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses knowledge of specific products, services, or other assigned areas of expertise to answer inquiries or to forward to the appropriate staff. Training of products and services will be provided.
• Coordinates and schedules travel, meetings, and appointments for designated managers or supervisors.
• Maintains office supplies and coordinates maintenance of office equipment.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills including active listening.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Service-oriented and able to resolve customer grievances.
• Ability to identify and resolve discrepancies and notice questionable trends in receipt reconciliation.
• Proficient computer skills with the ability to learn new software.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.
• Ability to work independently.

Education and Experience:

• High school diploma or equivalent.
• Customer service experience required.
• Some experience with the product or service to which the specialist will be assigned preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Job Type: Full-time

Pay: From $35,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Trussville, AL: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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