Job description
Enterprise Holdings is immediately hiring for a
Customer Service Representative who will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. You will gain knowledge through local training and hands-on experience with duties to include customer service and administrative functions.
This is a PART-TIME position (25 hours per week) that pays $16 / hour
We offer:
- Paid time off
- Employee discount
- 401k retirement plan
- Training and development
Apart from religious observation, must be able to work the following schedule:
- Monday-Friday 12:00pm-5:00pm
Job location: 6920 E Cave Creek Rd, Cave Creek, AZ 85331
Responsibilities:
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Meet and greet customers in a friendly and timely manner
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Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
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Understand and communicate rental terms and conditions, vehicle features and other services
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Provide directions and general assistance
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Assist to assess condition of rental upon return
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Process returns, check-ins and exit kiosk transactions
- Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
- Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications:
- Must be at least 18 years of age
- Must have at least 1 year prior customer service experience
- Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related convictions (DWI/DUI) on driving record in the last 3 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
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