Job description

Fortune Energy is a Solar Wholesale Distributor (www.fortuneenergy.net) in Sacramento and Simi Valley California, Boston Massachusetts and Austin Texas. We are among the TOP 10 LARGEST Solar Distributors in the United States.

Job Description:

• Shipping / Tracking all shipping, make sure customer receives product. (Check if delivery is on time, any product damage? Anything needs to be improved? )
• Back order product follow up
• Wrong product shipment follow up
• Damage product claim, replacement following up
• Customer survey /Collect customer suggestion/report to supervisor.
• Leads verification and generation, Database management.
• ERP design following up, if needed.
• Helping account manager to generate quotation if both account manager is not available.
• Process customer complain.
• Provide information customer needed regarding products/ company ect.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Follow communication procedures, guidelines and policies

Job Type: Full-time

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Shift:

• 8 hour shift

Ability to commute/relocate:

• Simi Valley, CA 93065: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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