ENERGY SYSTEMS GROUP® is looking for a Customer Experience Specialist to join our Sales & Marketing team. Estimated travel of 25%, both by air and automobile, is required with some overnight stays.

To be successful in this role you:

• Develop and implement a strategy of engagement and analysis of the customer lifecycle to ensure a high-quality solution has been provided, customer expectations have been met, and the Company brand remains favorable and well positioned for follow-on opportunities
• Develop and implement a framework and process around how to gain customer and external stakeholder feedback (in-person, telephone, email, remote surveys, etc.) including developing customer Key Performance Indicators (KPI) and a scorecard for ESG. Issues that adversely affect ESG’s brand and/or current/future business opportunities shall be highlighted and addressed
• Utilize customer feedback in partnership with marketing to highlight ESG’s successes and enhance future business opportunities through customer recognition, testimonials, etc.
• Integrate feedback into ESG’s Customer Relationship Management (CRM) system
• Partner with appropriate internal business leaders to share customer feedback and suggestions regarding continuous improvement of various company processes

Your background includes:

• Bachelor’s degree from four-year college or university in Business, Marketing, Business Psychology, or related field or an equivalent combination of education and experience
• 5-7 years of related experience in the areas of customer satisfaction engagement
• Proven competencies in interview and listening skills, especially related to the ability to ask follow-on questions ensuring that actionable information is obtained from the voice of the customer
• Excellent communication and writing skills with ability to efficiently convey results
• Excellent planning skills and experience in customer experience program
• Excellent organizational and documentation skills
• Proficient in the Microsoft Suite of products
• Comfortable challenging the status quo and ensuring feedback from the customers is communicated to internal resources in a constructive, non-threatening manner
• Ability to develop and manage complex solutions
• Strong ability to read, interpret and compose business correspondence and proposals
• Highly self-motivated and ability to work in a fast-paced environment with rapidly changing deadlines

A bonus to have:

• Master’s degree in Business, Marketing, Business Psychology, or related field
• Key Account Management, experience in the energy industry, and complex consultative selling training
• More than 7 years of related experience

What we bring to you:

• Professional growth and development programs including tuition reimbursement
• Comprehensive health and wellness plans for you and your family
• 401(k) Savings Plan
• Paid holidays and paid time off
• Highly competitive salaries and incentive structure

We want you to know:

ESG is an Equal Opportunity employer dedicated to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We value talent and understand that our colleagues allow us the opportunity to deliver an exceptional customer experience. We achieve our goals through teamwork and conduct our business with integrity.

Join our world-class team to provide safe, reliable innovative energy efficiency and infrastructure solutions for K-12 schools and universities to local, state and federal government agencies and more.

ESG: PUSH FURTHER. THINK BEYOND.™

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.