Job description
Position Details
Position Information
Recruitment/Posting Title
Clinical Services Representative II
Job Category
Staff & Executive - Administrative & Support
Department
RHG-RWJ Pediatrics Clinic
Overview
New Jersey’s academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University–New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.
Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.
Our clinical and academic facilities are located throughout the state—at Rutgers University–New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark’s University Hospital in Newark, and other affiliates.
Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.
Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.
Our clinical and academic facilities are located throughout the state—at Rutgers University–New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark’s University Hospital in Newark, and other affiliates.
Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.
Posting Summary
Rutgers, The State University of New Jersey is seeking a Clinic Services Representative II for the Pediatrics Clinic within Rutgers Robert Wood Johnson Medical School.
The Clinic Services Representative II performs a variety of patient registration, billing and collection duties in support of department operations. Greets and registers patients, schedules appointments, responds to routine inquiries regarding a number of operating and billing issues, receives patient payments and performs routine bookkeeping tasks.
Among the key duties of this position are the following:
The Clinic Services Representative II performs a variety of patient registration, billing and collection duties in support of department operations. Greets and registers patients, schedules appointments, responds to routine inquiries regarding a number of operating and billing issues, receives patient payments and performs routine bookkeeping tasks.
Among the key duties of this position are the following:
- Promptly answers incoming calls in a courteous and professional manner.
- Provides physician information and referrals for care to patients, in a courteous and professional manner utilizing referral service software.
- Greets patients in a courteous and professional manner.
- Utilizes computer to schedule patient appointments for a variety of providers in a timely and efficient manner and in accordance with written policies and guidelines.
- Utilizes computer to process full registration information for new patients, including accurately collecting and verifying insurance information.
- Processes, researches and answers routine telephone and written inquiries for patients in a timely manner.
- Maintains computer databases.
Position Status
Full Time
Hours Per Week
Daily Work Shift
Day
Work Arrangement
FLSA
Nonexempt
Grade
1775
Position Salary
Annual Minimum Salary
23.380
Annual Mid Range Salary
23.880
Annual Maximum Salary
24.600
Standard Hours
40.00
Union Description
Teamsters, Local 97
Payroll Designation
PeopleSoft
Benefits
Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.
Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.
Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.
Seniority Unit
Terms of Appointment
Staff - 12 month
Position Pension Eligibility
PERS
Qualifications
Minimum Education and Experience
- Prior experience accessing and retrieving information from a computer database.
Certifications/Licenses
Required Knowledge, Skills, and Abilities
- Knowledge of medical terminology.
- Ability to understand and follow oral and written instructions.
- Strong oral and written communications skills.
- Ability to work in a stressful environment while maintaining a professional demeanor and customer service orientation.
- Basic word processing and computer skills.
Preferred Qualifications
- At least two (2) years of relevant experience in a physician’s office or other medical office setting.
- Familiarity with billing and collections software.
- Prior experience in billing and collections or other business oriented processes.
Equipment Utilized
Physical Demands and Work Environment
- PHYSICAL DEMANDS: Standing, sitting, walking, talking or hearing. No special vision requirements. Ability to lift or exert force up to 25 lbs.
- WORK ENVIRONMENT: Office environment. Moderate noise.
Special Conditions
Posting Details
Posting Number
23ST1143
Posting Open Date
Special Instructions to Applicants
Regional Campus
Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus
Downtown New Brunswick
City
New Brunswick
State
NJ
Location Details
- Must be able to travel to multiple sites.
Pre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings.
Immunization Requirements
Under Policy 60.1.35 Immunization Policy for Rutgers Employees and Prospective Employees, Rutgers University requires all prospective employees to provide proof that they are fully vaccinated and have received a booster (where eligible) against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Employees who are not eligible for a booster at the time of an offer of employment must provide proof they have received a booster upon eligibility and upload proof of same. Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.
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