Job description
Client Success Analyst
Full Time Salaried Position
Remote Work within the Continental United States
Brandt Information Services, the leading provider of SaaS technology and marketing services for state wildlife and parks agencies, is paving the way to better communicate and serve the public through their journey to go camping, fishing, boating, hunting, or hiking on public land. At Brandt, we build and improve upon the customer journey for public users buying campground reservations, fishing and hunting licenses, boat registrations, educational event tickets, and the list goes on. State funds generated go back into conservation and outdoor recreation improvements.
The Client Success Analyst is an integral part of a customer account team and is responsible for providing internal and external customer support related to implementation, maintenance and support activities ("Customer Scope") by coordinating with internal business partners to ensure customer needs are met and potential problems are averted.
Learn More About Working at Brandt: https://youtu.be/bIFxxN_Zt0c
Primary Responsibilities Include:
- Provide customer production support for an assigned project
- Assist Account Manager with the coordination of customer requirements gathering with relevant Scrum Team product managers
- Assist with customer-specific testing, including regression testing prior to releases
- Participate in tracking progress on assigned Customer Scope items being implemented within each sprint
- Participate in periodic internal and external project status meetings
- Adhere to Brandt's Software Development Life Cycle processes for Customer Scope
Position Requirements:
- BA/BS or equivalent work experience strongly preferred
- Ability to manage and effectively communicate time frames, expectations, and requirements
- Good written and verbal communication skills
- Good critical thinking and problem solving skills
- Detailed attention to customer service
- Proficient in Microsoft Excel and Microsoft Word
- Flexibility to occasionally travel to Brandt offices and/or client sites with advance notice
- Must reside and perform work duties within the continental United States
- Must submit and pass Level II criminal background check pursuant to Brandt's contractional requirements with government agencies
Position Location:
This position may be full-time remote within the continental United States. Brandt has office locations in Tallahassee, Florida; Hunt Valley, Maryland and Denver, Colorado should the selected candidate live close to one of these locations and desire to work in an office-setting. The standard work hours for this position will follow Eastern Standard Time.
Compensation & Benefits:
Here at Brandt, we understand that highly satisfied employees are key to a thriving company. This is why we offer:
- An annual base salary of $50,000 - $60,000 determined by factors including but not limited to geographic location, skills, qualifications, and experience
- Health insurance through Florida Blue with some plans fully covered for the employee (family members can be added at a discounted rate)
- Vision insurance fully covered for the employee (family members can be added at a discounted rate)
- Dental insurance available for purchase
- Flexible/Open paid time off (PTO) policy (available after 30 days of continuous service)
- Nine (9) paid holidays
- 401k plan with matching company contributions
- Annual year-end performance bonuses
- Up to 8 weeks of paid parental leave
- Life insurance fully covered by the company
- Long term disability insurance fully covered by the company
- Free Udemy account for ongoing professional development and learning
Brandt Information Services, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.
Please direct all questions/inquires to careers@brandtinfo.com
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