Job description

Overview: We are One Workplace. We believe that people with a purpose need great spaces to perform their best work. We think big but work small, innovate through relentless curiosity, and treat each other – and our clients – like family. Over the past 70 years, we haven’t forgotten who we are, and we’ve never stopped changing. From big city skyscrapers to the west coast's premier universities and medical facilities, we design insightful work spaces with the latest technology to provide our clients an environment that embodies their image and encourages success. Our drive and dedication to providing our clients with innovative spaces and solutions has helped us expand our footprint, and now it is time to expand our team.
Position Summary: Overview/Position Summary
Responsible for working with Sales, Sales Support Teams to ensure internal/external client expectations are met. Sets objectives, maintains adequate support staff and monitors/manages workloads to ensure balanced coverage. Manage, mentor and train staff to maximize efficiency.

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Main Responsibilities: *

• Sets the direction and structure of the teams to support an evolving business and salesforce
• Oversees or works with Lead(s) in managing the day-to-day activities and workload of team members
• Develops and manages standards, processes, and quality assurance
• Sets team objectives and delegates responsibilities. Ensures all are communicated to, keeping all team members involved and focused
• Serves as mentor to team members and provides opportunities for professional growth and development
• Ensures effective communication within and between Sales, CES & CSS, and all other internal teams.
• Determines staffing needs for the division and engages in the hiring process to include interviewing and making hiring decisions
• Responsible for individual and team performance, to include training, coaching, recognition, timekeeping, performance management and conflict resolution
• Works closely with Director Sales Operations to ensure seamless implementation of Hedberg enhancements important to the Sales and Operations relationship

Qualifications:
Education/Experience

• Bachelor’s Degree preferred
• 3 + years related experience or training; or equivalent combination of education and experience
• Previous experience as an Account Coordinator highly desired

Knowledge/Skills/Abilities

• Expert knowledge of Hedberg, or strong technical skills with the ability to learn internal system
• Proficient with Microsoft office products
• Must have excellent verbal and written communication skills, with ability to conduct meetings and make presentations
• Prior experience leading and managing teams
• Ability to work independently with little or no supervision and make impactful decisions
• Exceptional customer service skills and ability to provide solutions

Benefits:

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15 days of PTO

• 8 Paid holidays
• Medical/Dental/Vision Insurance
• 401k + Employer Match
• Wellness App with reimbursement of up to $500/year
• Profit Sharing

Job Type: Full-time

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