Job description
EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY.
Summary
This position has the primary responsibility of tracking, managing, and ensuring continual progress of pending insurance claims with Consolidated CTOS. On a regular basis, updates will be presented to management to keep them informed on the status of claims.
- Track low severity new, pending, and closed insurance claims
- Perform tasks necessary to ensure claims are closed as quickly as possible, such as:
- Following up on emails and voicemails
- Calling & emailing insurance companies and clients for status updates
- Calling & emailing service technicians and rental coordinators for status updates
- Tracking down proof of payments
- Work with and maintain relationships with various internal departments, including but not limited to: Sales, Service, and Operations
- Meet with management regularly to share status of claims and actions needed
- Respond to customers appropriately, timely & accurately
- Thoroughly document claim progress
- Provide updates to interested parties
- Handle and resolve conflict effectively
- Be a problem solver with excellent problem resolution skills
- Ability to remain calm and professional during peak periods of activity
- Handle multiple demands & priorities, from a variety of sources, simultaneously
- Thorough
- Exceptional drive
- Organized
- Professional
- Communicate effectively both written & orally
- Excellent time management skills
- Strong knowledge of MS Office (Word, Excel, Outlook)
- Customer service background
- Insurance background
BENEFITS
- 401(k) with Employer Match
- Competitive Health Care
- Dental, Vision, and Life Insurance
- Paid Vacation, Sick and Holidays
- STD/ LTD
- Partner Discounts
- Investment in Employee Development
Custom Truck One Source is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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