Job description

NOTE: **This application MUST be submitted through the State of Oregon's Job Opportunities Program - Workday. Please copy & paste this link into a new browser window:
https://oregon.wd5.myworkdayjobs.com/SOR_External_Career_Site/job/Portland--Judicial--Multnomah-County-Circuit-Court/Judicial-Services-Specialist-2--Civil-Operations-Clerk-_REQ-114404

Interviews: will be scheduled within two weeks after the application deadline.

Who we are:

Oregon Judicial Department (OJD) serves the public, and the people we serve may be facing challenging life circumstances, high levels of stress, or confusion about their next steps. The work you will do in this role directly impacts the people in our community who come to the court to have their cases resolved. We need staff who want to have impact in their communities, value OJD's efforts to remove barriers to access justice services and enjoy a high level of customer service and interaction with the public.

We are committed to building a diverse, inclusive team and encourage applications from candidates of all backgrounds to apply. We consider relevant work and past lived experience and education, plus any transferable skills and abilities that may meet our qualifications or the skills and attributes we need for this position.

Benefits to you:

• We pay up to 99% of medical insurance premiums for full-time and part-time employees], including mental health coverage.
• The hourly equivalent for this position is $17.28 - $28.13.
• 10 paid holidays, 2 floating holidays, 3 personal business days, separate sick and vacation paid leaves (prorated for part-time employees), and other employee benefits such as optional insurances and flexible spending plans. We contribute 6% to your retirement pension based off your yearly salary after 6 months of employment.
• We will pay you a 5% allowance for bilingual skills (includes ASL) if you can pass a skills test and are assigned to use those skills on the job!
• We conduct a pay equity analysis for candidates new to OJD based on their education and experience before every offer of employment.

Location Highlights:

Multnomah County Circuit Court, located in Portland, Oregon. It is the Fourth Judicial District and is the largest in the State of Oregon. The court has over 320 staff, including 15 hearing referees and 38 judges working in four courtroom facilities in Multnomah County.

Position Highlights:

The Multnomah County Circuit Court is hiring a Judicial Services Specialist 2 (Civil Operations Clerk).

The Civil Operations unit maintains a current and accurate register of actions for all civil cases filed with the court and processes several hundred documents daily. Some processes and actions on civil cases require statutory, or legally required, deadlines. For this reason, the workload can be heavy at times.

You will spend much of your day handling electronic and hard copy documents received through electronic filing, from a customer service counter, and through mail service. You will enter receipt of these documents onto their appropriate cases using a computer and will scan hard copy documents to digitize them and place them in electronic workflows. You will also provide customer service at a customer counter to receive documents, provide direction and explain processes and procedures to the general public, interested parties, and attorneys both in person and via phone or email.

Assigned tasks may be changed to accommodate workload and organizational needs. We welcome all candidates who are inspired by our work and mission.

Instructions for Cover Letter and Work History/Resume:

Workday times out after approximately 15 minutes of no activity, and all progress will be lost. Your Cover Letter and Work History should demonstrate how you meet the Minimum Qualifications, the Special Qualifications, and the Requested Skills and Attributes, which are listed below. Failure to follow these instructions may result in rejection of your application.

Cover Letter

• Attach your cover letter (not to exceed two pages) in the Resume / CV / Cover Letter section of the application. Your cover letter and the filename should include your name.
• In the body of your cover letter, please include responses to all Requested Skills and Attributes listed below.
• Address the cover letter “To the Hiring Manager.”
• Do not use a generic cover letter; please personalize your cover letter for this position. We read every letter.
• Prepare your cover letter before starting your Workday application.

Work History/Resume

• Attach your updated resume in the Resume / CV / Cover Letter section of the application. Your resume and the filename should include your name.

OR

• Complete the Job History/Work Experience portion of your Workday profile if you are not using an updated resume.

All application materials will be evaluated for consistency of information, and your letter will be evaluated for grammar, spelling, punctuation, and language use in addition to demonstrated experience.

Minimum Qualifications

(These must be evident in your resume or work history.)

The qualified candidate must have at least one year of responsible, clerical experience in a moderately complex office or business setting involving the processing of financial, administrative, or legal documents.

AND

Possession of a high school diploma or GED, or equivalent life or work experience.

Special Qualifications

(These must be verifiable.)

None.

Requested Skills and Attributes

(These must be addressed in your cover letter.)

• Experience using computers and multiple applications to enter and retrieve data and performing a variety of clerical or administrative support tasks in a dynamic business or professional setting.
• Experience interacting with people for the purpose of gaining specific information, reviewing documents to ascertain specific information, and communicating decisions based upon the same information.
• Experience providing customer service to people who are facing challenging life circumstances, highly stressful situations, trauma, or behavioral health issues.
• Experience maintaining accuracy and meeting deadlines despite frequent interruption or distracting surroundings.
• Ability to maintain tact and professionalism when handling or troubleshooting unexpected issues or events or complex questions, and to understand when to elevate an issue to a supervisor or manager.

Working Conditions

• This is a full-time position, and the work schedule is 8:00 a.m. to 5:00 p.m. Monday through Friday. This position is eligible for overtime compensation for hours worked in excess of 40 per work week.
• Occasional after-hours or overtime work may be required.
• Frequent phone and in-person contact with people from diverse backgrounds.
• Frequent phone and in-person contact with people who may be facing challenging life circumstances or highly stressful situations.
• Regular use of the following equipment: telephone, OJD-assigned computer with multiple monitors, copy machine, fax machine, and scanner.

ADDITIONAL INFORMATION
Parking

Multnomah Circuit Court does not provide parking for courthouse or justice center staff. Flexible spending accounts are available to reimburse parking or transportation costs up to a certain amount each month, if staff elect to have these funds held from their monthly paycheck.

Criminal Background Check
You will be subject to a criminal background check if you are a finalist. Adverse results are evaluated on a case-by-case basis and may result in disqualification if the circumstances are directly related to the duties and responsibilities of the position.

United States Employment Eligibility
OJD does not offer visa sponsorships. If you are hired, you will be required to fill out the U.S. Department of Homeland Security’s I-9 formconfirming you are able to work in the U.S.

Future Vacancies
Apply now if you are interested in this or future vacancies. This job announcement may be used to fill future vacancies in this class of work.

Veterans' Preference
Eligible veterans who meet the qualifications will be given preference in the recruitment process. To receive preference, veterans must attach the appropriate documentation after they receive an email in their Workday inbox requesting the information to verify eligibility. The action item, asking veterans to attach their documentation, will arrive after they have submitted their initial application materials. Visit the Oregon job opportunities Veterans web pagefor additional details, information, and resources.

Conduct Expectations
Because of OJD's role in providing justice and upholding the rule of law, employees of the department are required to meet the highest standards of professional conduct and ethics while on the job, and also to maintain those same high standards when taking actions in their personal lives that could reflect on the department. As an employee, you will be expected to preserve the confidentiality of information received in the course of OJD employment.

Pay Equity
As an employer, OJD complies with Oregon’s pay equity law. Salary offers are made with consideration of the candidate’s education and experience. For more information on pay equity, click here.

Employee Benefits
Click hereto access information specific to OJD employee benefits.

Public Service Loan Forgiveness

OJD is an eligible employer for the Public Service Loan Forgiveness program. To learn more about this program, and how to qualify, please visit here.

Questions and Support

• If you require an alternate format to complete the application process, call 503-986-5930, or TTY: Oregon Relay Service 711 for the hearing impaired. Be prepared to describe the alternate format needed.
• Workday related information and resources are available here.
• For questions about a specific OJD job posting, call 503-986-5930.

The Oregon Judicial Department embraces equal opportunity and affirmative action. We are committed to building a diverse team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Job Type: Full-time

Pay: $2,996.00 - $4,876.00 per month

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Work Location: One location

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