Job description
Overview:
Why This Job is Right for You
Do you have a strong technical aptitude and ability to prioritize competing responsibilities? As the Card Operations Coordinator, you will resolve system issues and identify system enhancements in collaboration with Card Programs, cross-functional business units and vendors. You will use discretion and independent judgment to support, analyze, evaluate, and communicate system and regulatory changes.
Can you critically evaluate information, identify business requirements, ensure quality assurance, facilitate meetings, and effectively influence and lead change? If you enjoy working independently, collaborating with management, learning new things and being innovative, we want to talk with you!Responsibilities:
Join one of Wisconsin’s premier financial institutions, a 2021 National Top Workplace and multi-year recipient of Madison Magazine’s Best Places to Work, Wisconsin State Journal’s Top Workplaces, and Milwaukee Journal Sentinel’s Top Workplaces and receive:
The UW Credit Union Card Programs is adding a
Card Operations Coordinator to our team! The Card Operations Coordinator serves as a system coordinator for internal and external applications that support Card Programs, with a focus on Debit Cards. They are responsible for the continual optimization of technology solutions with the goal of creating operational excellence, strengthening performance, and improving the member and/or user experience.
Why This Job is Right for You
Do you have a strong technical aptitude and ability to prioritize competing responsibilities? As the Card Operations Coordinator, you will resolve system issues and identify system enhancements in collaboration with Card Programs, cross-functional business units and vendors. You will use discretion and independent judgment to support, analyze, evaluate, and communicate system and regulatory changes.
Can you critically evaluate information, identify business requirements, ensure quality assurance, facilitate meetings, and effectively influence and lead change? If you enjoy working independently, collaborating with management, learning new things and being innovative, we want to talk with you!
What You’ll Do
- Serve as a technical resource and subject matter expert to cross-functional areas including IS, IT, Deposit Operation, Loss Prevention & Marketing to help build and support sustainable change to Card Programs.
- Review product and release manuals and partner with IT and other cross-functional departments to ensure releases are accurate and successful
- Implement and communicate changes to ensure compliance with all state, federal & Visa rules or regulations by reviewing state, federal, vendor & industry communications
- Research, develop, troubleshoot, configure & implement applicable technology solutions changes that support Card Programs
- Create and maintain technical flow documentation for all processes supporting Card Programs functionality (file transmission, online messaging, instant issue, embossing, etc.)
- Participate in, provide solutions to, and manage ongoing updates on annual audits
- Maintain vendor accountability and foster positive relationships with Debit Card and ATM vendors
- Support implementation of new products, systems, and procedures that support Card Programs through all delivery channels (i.e. Branch, online and Member Solutions Center)
- Ensure quality assurance through inspection and testing of new systems and enhanced functionality, including the creation and maintenance of detailed testing scripts and plans
- Influence the design of end-to-end cardholder experience (touch points, reactions, complaints, and compliments) that enhance product offerings and drives high member utilization
- Provide reporting to Card Programs Leadership Team to support program goal setting, product development and other planning activities
- Lead and/or coordinate custom data mining on specific topics and communicate key conclusions and recommendations that support key initiatives
- Provide primary backup support to others as appropriate, fostering teamwork and quality
What You’ll Need to Succeed
- Bachelor’s degree in a business-related field or equivalent work experience
- Background in debit card and ATM processing or years of experience in a Cards Program department is preferred
- Comprehensive knowledge of card related regulations, compliance, and industry standards
- Experience in project execution with multiple initiatives
- Excellent verbal and written communication
- Strong multi-tasking and presentation skills
- Demonstrated decision-making and successful change management skills
- Ability to work an on-call schedule as needed
Why work for UW Credit Union?
Join one of Wisconsin’s premier financial institutions, a 2021 National Top Workplace and multi-year recipient of Madison Magazine’s Best Places to Work, Wisconsin State Journal’s Top Workplaces, and Milwaukee Journal Sentinel’s Top Workplaces and receive:
- Hybrid work environment
- 2 weeks paid caregiver leave
- 2 weeks paid new child parental leave
- 21.5 days annual time off
- 2 days paid volunteer time
- 10 paid holidays (includes your birthday!)
- 401k company match of up to 5%, plus approximately 4% discretionary match
- Variable bonus reward
- Medical, Dental and Vision plan options, including domestic partner eligibility
- Free bus pass and B-Cycle membership
- Employee Assistance Program
- And more!
UW Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Minorities, Protected Veterans, Women, and individuals with Disabilities. We strive to cultivate an inclusive workplace that is home to a diverse workforce where employees at all levels model knowledge of, belief in and a commitment to cultural competence.
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