Job description
Job Description
Cox Automotive Mobility Fleet Services keeps your fleet moving.
CAMFS is one of the largest fleet maintenance companies in the country! We are currently operating with 500+ mobile trucks and 20+ shops. As a leader and innovator in the mobile fleet service industry, we provide preventative maintenance excellence with proprietary technology tailored to each customer's unique needs. Our business has experienced substantial organic and acquisitive growth in the past few years, with additional significant future growth expected soon. As our business continues to expand, we are always on the lookout for motivated, energetic individuals to fill the positions now available on our talented team of professionals.
CAMFS is currently hiring a Branch Manager to join our Management Team to support future growth of the Company. If you are looking for a new place to call home, we would love to talk to you!
Duties:
- Ability to lead a team of 15+ technicians to deliver company results.
- Skills in coaching/mentoring, teaching, and ‘tough love’ as it pertains to mobile technicians.
- Knowledge of the mobile work environment and challenges, maintenance practices, and CAMFS-specific requirements and processes for mobile maintenance.
- Ability to coordinate multiple group efforts to solve issues related to the technician job.
- Ability to act with a high sense of urgency.
- Constructive Engagement: Expresses ideas and disagreements, constructively resolves conflict, and encourages others to do the same.
- Customer Orientation: Able to collaborate with customers, especially customers with urgent issues, to provide solutions that meet customer requirements. Able to act as intermediary between CAMFS technicians and customers.
- Provide leadership to individuals and groups of technicians daily.
- Collaborates with Dispatch to ensure each tech is busy every day.
- Develop productivity reports and work with Hub team members to improve productivity.
- Actively work across CAMFS organizations to resolve issues related to the technician’s role.
- Meet with technicians, conduct QCIs, and safety audits as required.
- Travel to technician and customer locations frequently.
- Performs other duties and responsibilities as assigned.
Requirements
- High School Diploma or GED preferred
- Minimum of 10+ years of experience as Diesel Technician on medium to heavy-duty vehicle repair or equivalent combination of technical education/certifications/skill/experiences.
- Must have valid driver’s license and meet Cox Automotive Mobility minimum driving qualification standards.
- Must be at least 21 yrs. or older.
Required Competencies:
- Ethics & Values: Adheres to an appropriate and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he preaches.
- Action Oriented: Has a sense of urgency daily; is action oriented; not fearful of acting with a minimum of planning; seizes more opportunities than others.
- Technician Focus: Will seamlessly navigate from mentor/coach to ‘tough love’ manager to manage a diverse set of technicians.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in services; acts with customers/technicians in mind; establishes and maintains effective relationships with customers/technicians and gains their trust and respect.
- Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
- Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he disagrees.
- Systems: Demonstrated ability to learn and use IT systems related to technician performance.
- Interpersonal Savvy: Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Problem Solving: Can identify problems and develop practical solutions. Able to understand internal constraints and avoid a ‘take it or leave it’ approach to problem-solving.
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