Job description
The Prospect Specialist/ Call Center Rep will use their knowledge of company products, services, and policies to assist callers with inquiries, qualifications, and appointment setting. This role speaks with customers and listens to them to gain a better understanding of their energy needs in order to get them set for an appointment with a Solar Sales Professional.Primary Responsibilities
- Appointment setting and confirmations
- Updating and altering CRM files and profiles
- Follow communication “scripts” when speaking with customers
- Keep records of all conversations in call center database
- Cold and warm calling to potential clients
- Engaging in active listening with customers, confirming or clarifying the information
- Discussing and qualifying homeowners based on their energy needs
- Gather utility usage information from homeowners
- Understanding and striving to meet or exceed call center goals
- Scrub through generated leads for potential appointments/clients
- 3-6 months customer service experience.
- Previous years of sales experience with a winning track record.
- Outstanding customer focus.
- A positive attitude.
- Effective written and verbal communication.
- Flexible Schedule
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