Applications Support Technician
Full Time
Keysville, VA
Posted
Job description
Thank you for considering employment with Southside Virginia Community College. We are committed to attracting and retaining a diverse workforce that enhances our status as a recognized Great College to Work For by the Chronicle of Higher Education for 12 years! With the goal of ensuring the equal educational opportunity for all students, SVCC embraces diversity among our students, faculty, staff and the communities we serve as an integral part of our history, a recognition of the complexity of our present state and a call to action for a better future.
SVCC is located in a rural setting of rolling hills, pine and hardwood forests, and farmland. There is easy access to nearby metropolitan Richmond, Virginia, the state’s capital, as well as Raleigh, North Carolina, and Lynchburg, Virginia. The area is famous for its two lakes, Gaston and Kerr, and a multitude of state and national parks which offer recreational opportunities such as fishing, boating, skiing, jet-skiing, hiking, horseback riding, picnics, and relaxation. The area also offers sports arenas for baseball, softball, soccer and beautiful golf courses. There are cultural activities including various theaters and arts councils offering concerts, plays, and live entertainment, and there are many local festivals held throughout the year.
Job Description:
Southside Virginia Community College is seeking an Applications Support Technician, reporting to the Chief Information Officer, to be responsible for the college’s Learning Management System (LMS) and other software applications for the college in order to ensure continuous and reliable functionality to the students, faculty, administrators, and staff. This position will be responsible for monitoring system performance, development of process documentation, and assisting with internal auditing. This position is considered the second level of support for the Application Support Helpdesk.
Core Responsibilities include but are not limited to:
- Coordinate and manage the Learning Management System
- Keep documentation current and communicate to the college community
- Provide support for the LMS and online learning environment to faculty and students
- Provide Tier II Helpdesk support
- Special Projects
Minimum Qualifications
- High school diploma or equivalent
- Recent experience with computer applications including intermediate to advanced knowledge of the Microsoft Office suite and Google Workspace; ability to troubleshoot problems with use of technology
- Organization skills, attention to detail and ability to prioritize and manage multiple tasks in a fast-paced and goal-oriented environment
- Strong verbal and written communication skills
- Demonstrated self-starter who can work effectively both as a team member of Applications Support and independently. Must be collaborative, conscientious, and results-oriented
- Strong analytical skills with the ability to analyze data and provide reports
- Knowledge of educational enterprise applications including Canvas
- Ability to communicate effectively at a technical and also end-user level both orally and in writing
- Ability to develop procedures and written documentation for complex information systems
- Ability to handle multiple, complex programs simultaneously while meeting day-to-day needs and periodic deadlines
Preferred Qualifications
- Advanced degree in a related field
- Considerable Community College work experience
- Knowledge of business processes and administrative functions in a large educational environment
- Strong working knowledge of federal, state, and institutional regulations
Special Requirements
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
This is a multi-campus position and the main office location will be determined with consideration of the chosen candidate’s preference.
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
This is a multi-campus position and the main office location will be determined with consideration of the chosen candidate’s preference.
Special Instructions to Applicants
This position is open until filled. First review of applications will begin on Friday, December 2, 2022. For initial consideration, a completed state application must be submitted by that date. The selection committee may determine the need to review additional applications after the initial review as needed.
This is a full time position with state and VCCS benefits. Applicants must apply online by submitting a state application through this site. Applicants must create a user account to apply online. If you are state employee who has been affected by Policy 1.3 Layoff and possess a valid Inter-agency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the Card BEFORE the closing date for this position. The Card may be scanned and attached to the application or faxed to (434) 949-0708. Please include your name, the position number and the position title on the fax cover sheet. This website will provide a confirmation of receipt when the application is submitted for consideration. Please refer to your Virginia Jobs/RMS account for the status of your application and the status of this recruitment. For more information about this position or other vacancies within our agency, please visit our website at www.southside.edu/employment or contact Theresa Henderson at 434.949.1089.
SVCC does not discriminate on the basis of race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions in its programs and activities. The following person has been designated to handle inquiries regarding the non-discrimination policies: Shannon Feinman, Vice President of Finance and Administration, 109 Campus Drive, Alberta, VA 23821, 434-949-1005.
Women, minorities, and those with disabilities are encouraged to apply. In compliance with the Americans with Disabilities act (ADA and ADAAA), SVCC will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx, or call DARS at 800- 552-5019
This is a full time position with state and VCCS benefits. Applicants must apply online by submitting a state application through this site. Applicants must create a user account to apply online. If you are state employee who has been affected by Policy 1.3 Layoff and possess a valid Inter-agency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the Card BEFORE the closing date for this position. The Card may be scanned and attached to the application or faxed to (434) 949-0708. Please include your name, the position number and the position title on the fax cover sheet. This website will provide a confirmation of receipt when the application is submitted for consideration. Please refer to your Virginia Jobs/RMS account for the status of your application and the status of this recruitment. For more information about this position or other vacancies within our agency, please visit our website at www.southside.edu/employment or contact Theresa Henderson at 434.949.1089.
SVCC does not discriminate on the basis of race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions in its programs and activities. The following person has been designated to handle inquiries regarding the non-discrimination policies: Shannon Feinman, Vice President of Finance and Administration, 109 Campus Drive, Alberta, VA 23821, 434-949-1005.
Women, minorities, and those with disabilities are encouraged to apply. In compliance with the Americans with Disabilities act (ADA and ADAAA), SVCC will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx, or call DARS at 800- 552-5019
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