Amazon Go Lead Retail Associate- Frederickson, WA (Reduced Full-Time)
Full Time
Frederickson, WA
Posted
Job description
- High School or equivalent diploma
- 1+ year experience of floor leader or other leadership capacity, or 1+ years previous Amazon experience
- 3+ years of experience in a customer-facing environment, or 1+ year of Amazon experience
- Candidates must be at least 18 years of age
Work flexible hours including nights, weekends and holidays- You have the ability to lift up to 49 pounds and be on your feet for a shift, up to 10 hours at a time
- Able to obtain local food handling certification where required
Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.
This position qualifies for a $1,500 cash bonus.
Pay starts at $22.00 per hour with benefits available.
As a Lead Associate, you will be the face of Amazon and contribute to a vibrant store culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, willingness to learn new things, and a commitment to delighting our customers. You will assist the manager with store operations, maintain a key to the store and have floor leader responsibilities.
Key job responsibilities
About the team
Amazon Go is a new kind of store with no checkout required. We created the world’s most advanced shopping technology so you never have to wait in line. With our Just Walk Out Shopping experience, simply use the Amazon Go app to enter the store, take the products you want, and go! No lines, no checkout. (No, seriously.)
At Amazon Go we offer a curated selection of delicious ready-to-eat breakfast, lunch, dinner, and snack options made by our chefs and favorite local kitchens and bakeries. Our selection of grocery essentials ranges from staples like bread and milk to artisan cheeses and locally made chocolates.
To learn more about Amazon Go, check us out at amazon.com/go.
- Bonus eligibility requirements:
- Candidates must apply by 2/1/2023 to be eligible for the bonus.
- Only external candidates are eligible.
- Payout will occur in two installments: $500 after 5 weeks of employment, and $1,000 after 10 weeks of employment.
- Must be employed at time of payout. Please note, payment processing may take up to 3 weeks once eligibility is met.
Pay starts at $22.00 per hour with benefits available.
As a Lead Associate, you will be the face of Amazon and contribute to a vibrant store culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, willingness to learn new things, and a commitment to delighting our customers. You will assist the manager with store operations, maintain a key to the store and have floor leader responsibilities.
Key job responsibilities
- Be an expert in interacting with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
- Provide ongoing training in areas including product knowledge, product quality training, and store operations, and assist manager in identifying training needs.
- Maintain a key to the store and open and close the store following the proper procedures.
- Support floor leader responsibilities including providing peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues where appropriate, training, deploying labor, and ensuring the team takes required breaks and lunches.
- Support supervisory tasks such as scheduling, payroll management, timesheet verification, and time and attendance.
- Participate in associate onboarding and in associate interviews as required.
- Ensure consistent execution of inventory workflow processes, guiding associates as needed including receiving, stocking and replenishing product.
- Contribute to continuous improvement of the customer experience and store operations by participating in the development of best practices and continuous product knowledge.
- Utilize inventory management systems to scan, process, and count product.
- Be responsible for ensuring store and all surfaces are kept clean at all times.
- Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong store culture.
- Work with a manager to maintain the physical safety and high quality standards of the store.
- Work in a fast changing and ambiguous environment.
- Perform additional duties as assigned.
About the team
Amazon Go is a new kind of store with no checkout required. We created the world’s most advanced shopping technology so you never have to wait in line. With our Just Walk Out Shopping experience, simply use the Amazon Go app to enter the store, take the products you want, and go! No lines, no checkout. (No, seriously.)
At Amazon Go we offer a curated selection of delicious ready-to-eat breakfast, lunch, dinner, and snack options made by our chefs and favorite local kitchens and bakeries. Our selection of grocery essentials ranges from staples like bread and milk to artisan cheeses and locally made chocolates.
To learn more about Amazon Go, check us out at amazon.com/go.
- Prior experience working in Amazon Physical Stores
- Experience managing inventory in a retail or distribution setting
- Proficient with computers and Microsoft Office (Outlook, Word, Excel)
- Prior experience in training others
- Strong verbal communication and customer service skills
- Previous experience in providing peer-to-peer feedback
- Demonstrated success in problem solving and delivering results
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $31,200/year in our lowest geographic market up to $56,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.
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