This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as deemed necessary.

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  Complie and prepare regular and special reports.

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  Administer programs, projects, and/or processes specific to the Hazel Park facility.

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  Performs various administrative duties.

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  Supplies information to callers and records messages, or transfers calls to the proper extension or voicemail.

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  Uses paging system to locate employees for incoming phone calls.

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  Receives and greets visitors, obtains name and nature of business, and directs them to the proper party.

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  Provides administrative support to the HR department.

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  Performs other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Customer Focus

Anticipates and identifies internal or external customer needs. akes action, as needed, to raise customer issues to the proper level. Ensures the delivery of exceptional customer service. Continually searches for ways to increase customer satisfaction.

Results Orientation

Develops new ideas for our products and services. Takes initiative to continuously improve the quality of our products, services or processes. Sets high personal standards and holds self accountable for achieving them. Follows through on commitments. Conveys a sense of urgency and drives issues to closure. Persists despite obstacles and opposition.

Communicating Effectively

Listens carefully and attentively to others. Seeks to understand the perspectives of others. Writes effectively using appropriate grammar, punctuation and syntax. Follows-up and keeps others well informed to ensure effective teamwork.

Builds Collaborative Relationships

Maintains the highest standards of ethics in all business relationships. Builds relationships based on trust, integrity and mutual respect. Values each individual’s uniqueness and point of view. Addresses conflict openly and effectively seeking win-win solutions. Participates actively and constructively as a team player.

Working Efficiently - Maximizes productivity by managing time efficiently. Being well organized and using technology wisely. Effectively manages multiple assignments and competing priorities. Actively participates or leads meetings to address business issues.

Job Knowledge & Individual Effectiveness

Demonstrates the functional knowledge and skills required to perform this specific position effectively (i.e. sales, customer support, research, etc.). Proficient in use of technology skills to effectively perform current position responsibilities.

Problem Solving/Decision Making

Systematically gathers and analyzes all critical information to uncover the underlying cause of a problem. Applies sound logic to reach valid conclusions. Proposes pragmatic solutions to problem situations. Seeks input from others as needed to enhance decision quality. Makes timely and sound decisions. Understands and uses appropriate problem solving tools.