Job description

We have an opening for a Work from home (remote) Administrative Assistant position. Employee must be aWashington State resident. Here at PCIS we serve as an employer advocate that provides third-party workers’ compensation claims management and claims intervention services. Our specialty is to reduce the cost of workers’ compensation benefits by disputing unfair, abusive, and costly claim benefit decisions. PCIS is unique in the industry because we appeal all controversial benefit decisions to the administrative law courts on behalf of the employer. The Administrative Assistant position requires exceptional skills and experience in Data Entry, critical thinking, and analytical skills to provide consistent support in the business needs.

We are looking for an energetic team player with excellent attention to detail who can work in a fast- paced environment while maintaining a high standard of work productivity. The ideal candidate can meet the minimum qualifications and has the skill set necessary to execute the job duties described. They must demonstrate a professional and friendly demeanor particularly when interacting with our team and client’s and have excellent communication skills through all platforms, verbal and written. Customer services is an essential aspect of our business and the job duties of the Admin. Prior work form home experience is a plus. Employee must be able to have a designated workspace (distraction free) at home to utilize company equipment (PC Desktop & two monitors (stationary equipment)); equipment must be picked up in Kirkland, WA.

Administrative Assistant Job Duties:

• Must be able to participate in face paced comprehensive training program to include but not limited to reading materials, virtual presentation; live and self-paced and demonstrate understanding and application of concepts.
• Operate virtual phone system for incoming and outbound calls
• Use various databases; internal and external
• Maintain and update internal electronic filing systems
• Perform claims management tasks to include but not limited to o Write, communicate, and review critical and confidential documents from and to various contacts through a variety of methods i.e., fax, email, secure online platforms in accordance with to HIPPA laws o Create/Process new claims into Database and review and enter claim and client information such as medical records, wage records, communication amongst various parties. o Analyze and document for claims management plans of action per information reviewed/received; use internal Database to track actions taken. o Research and interpret facts, apply rules, policies, and laws fairly and objectively
• Assist various departments as needed to include but not limited to, management, marketing, client account & relations, Data Analyst.
• Utilize and maintain Microsoft 360 program such as Microsoft Outlook calendar(s), One Drive, OneNote etc.
• Execute special projects as needed to support business needs
• Meet and report back progress on projects and task to management

Minimum Qualifications:

• GED, High school Diploma, College level experience, and/or diploma
• Proactive self-starter with a positive attitude and hard work ethic
• Trainable, with ability to learn and adapt quickly
• Ability to execute various tasks and projects by given deadlines
• Ability to work independently and collaboratively with others through various virtual platforms
• Ability to manage multiple projects simultaneously and proactively work cross-functionally with internal departments.
• Excellent written and verbal communication
• Strong organizational skills, time management, and attention to detail
• Proficient in computer program management systems
• Proficient in Microsoft Office Suite; Work, Excel, Power Point, Outlook, Teams etc.
• Navigate various search engines, Mozilla Firefox, Google Chrome, etc.
• Ability to fax documents using virtual fax machine
• Ability to develop, maintain, and communicate confidential information and documents
• Ability to work from home; Must have high-speed internet, safe, quiet, and secure environment
• Values a strong, goal-oriented culture: You will do well if, o You Put others first, take care of yourself, your peers, and your client’s o You have a strong sense of ownership and take the initiative while empowering other to do the same o You have no ego and value empathy and understanding of distinct personalities, allowing for a collaborative and diverse environment o You appreciate transparency and promote trust and empowerment through open access to information o You are a continuous learner and receptive to feedback and oversight o You can perform critical thinking and have a problem-solving growth mindset o You are creative and take the initiative in collaborating and providing feedback that makes a positive impact on internal and external processes and communication.

Additional qualifications (Preferred):

• A minimum of 2 years’ related experience
• Remote/work from home experience
• Legal background or experience

Employment type: Hourly, Full-time

Hourly Rate/Compensation: Depends on Experience $20-$23 per hour

Work schedule: Monday-Friday, 8:00 am – 5:00 pm (1 hr. lunch) or 8:00 am to 4:30 (30 min lunch); 40 hrs/week

Benefits for Full-Time Employment: Comprehensive Health Care Package available; Short term Disability and Long-Term Disability available after 30 days of full-time employment. Dental, vision, and medical benefits available after 90 days. 12 paid holidays. PCIS Adheres to all WA Paid Sick & Safe Leave & Paid Family Medical (PFML) leave.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 5x8
• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 2 years (Preferred)

Work Location: Remote

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