Job description
Job Summary
Under direct supervision, operates communications equipment that receives and dispatches police, fire and medical emergency calls via telephone, electronic and radio dispatch equipment; dispatches a minimum of one position.
Schedules available: 10 or 12 hour shifts, with 3-4 days off per week (nights and holiday hours are expected)
Essential Duties
Answers and routes telephone calls and messages of emergency and non-emergency nature to the proper public service agency.
Operates at least one radio dispatch position.
Utilizes data input procedure on multiple keyboard terminals to assure data is properly transmitted to the computer.
Completes electronic incident forms.
Maintains documentation of all communications transmitted and received by radio into electronic databases.
Assures proper routing of incident information through geographic knowledge of the county.
Verifies on visual screen (video display terminal) with call incident information to assure data was correctly transmitted.
Maintains records and data in accordance with departmental rules.
Routes, transmits and interprets teletype messages.
Testifies at adjudication hearings as necessary.
Performs related functions as assigned.
Minimum Qualifications Required
Education & Experience:
High School Diploma or GED equivalent.
Biddle Criti-Call Dispatch Test (Test administered by Brown County; candidate must pass before being considered further for the Operator I vacancy).
Successfully completes an accredited and approved online or in-resident certificate course such as the 40-Hour Telecommunications Operator course, the Fundamentals of Emergency Dispatch or an equivalent training course within the first year of employment or the certificate must have been successfully completed within the previous three (3) years.
Current Transactional Information Management Enforcement (T.I.M.E.) State certification or ability to secure and maintain within the first year of employment.
Licenses and Certifications:
CPR certified or the ability to secure and maintain certification within the first year of employment.
Certified for Emergency Medical Dispatch or the ability to secure and maintain certification within the first year of employment.
Knowledge, Skills & Abilities
Knowledge of, or the ability to learn, area geography and an awareness of community events.
Knowledge of and ability to utilize a computer and the required software.
Ability to orally communicate effectively and precisely, both orally and in writing.
Ability to operate a keyboard and telephone equipment.
Ability to pass CritiCall test.
Ability to accurately obtain information over the telephone from callers.
Ability to maintain emotional stability in stressful situations.
Ability to comprehend and carry out departmental rules, regulations and procedures.
Ability to maintain security and confidentiality.
Ability to record computer data rapidly and accurately.
Ability to establish and maintain effective working relationships with staff and the public.
Ability to familiarize oneself with incidents relating to critical public safety activities.
Ability to understand and follow written and oral instructions.
Ability to work the required hours of the position.
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