Workers Compensation Customer Service Representative
Full Time
Indianapolis, IN
Posted
Job description
Overview
Team Rehab is a network of therapist-owned outpatient physical therapy clinics in Michigan, Illinois, Indiana, Wisconsin and Georgia.
Our mission is to provide the best outpatient physical therapy, occupational therapy and speech therapy. We want our patients to enjoy therapy and experience clear improvements in their health. Our clinics receive the highest levels of patient satisfaction and our patients receive the best objectively measurable outcomes. Our strategy, based on excellent quality and patient satisfaction, is gaining momentum. Since opening our first clinic in 2001, we have grown across Michigan and into Illinois, Indiana, Wisconsin, and Georgia. We continue to open additional clinics in order to make physical, occupational and speech therapy even more accessible to our patients, their friends and their families.
The Common Standards all Team Rehabilitation Employees are held to include:
- Never say anything disrespectful about any group, whether they are formally protected by law or not.
- Never use language that another member of staff or patient finds offensive.
- No pictures, signs or the like that a patient or another member of staff finds offensive.
- No discrimination in hiring, training or promotion based on race, religion, national origins, weight, family status, sexual orientation, etc. None. Never. Ever.
Team Rehab believes that employing the best people will provide the best therapy and service to our patients. Because of this, Team Rehab offers:
- Competitive Pay
- Benefits for Both Full and Part Time Employees!
- Monthly Bonuses
- 401(k) Match
- Excellent Educational Incentives!
- Generous PTO
- Profit Sharing
- Mentorship
Responsibilities
Responsibilities:
Hybrid Position
- Develop and maintain relationships with employers, case managers, adjusters, physicians, and other referring providers
- Provide central scheduling for Indiana Workers’ Comp patients
- Provide timely and excellent customer service to anyone reaching out with questions via phone or email and providing timely answers
- Occasionally assisting with insurance verification and obtaining Authorization / re-authorization
- Communicate questions and concerns to staff at our physical therapy clinics in Indiana
- Work closely with our Work Comp auth department to communicate updates on patients
- Other tasks assigned by their Director
Qualifications
Required Education and Experience:
- High school graduate or equivalent
- Experience with Work Comp in Indiana
- Excellent customer service skills
- Able to Multi-task in a fast pace, high volume, potentially stress filled environment while handling daily job duties
- Problem solving skills when it comes to Who, what , when , where and why something is happening or needs to happen.
- Teamwork and Team player. We are here to help each other, patients, clinical staff and referral sources with whatever they need.
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Must be committed to Team’s initiative of making DEI a priority - bringing a sense of belonging and empowerment within a diverse workforce
- Organizational skills
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