Job description

Alexandria Nicole Cellars is a family-owned Winery and Vineyard located in the heart of Washington’s Wine Country. As a boutique winery, we produce small-lot of handcrafted wines from our Estate Vineyard, Destiny Ridge which is located in the Horse Heaven Hills.

Job Description:

Wine Bar Associates are often the first point of contact for the Alexandria Nicole Cellars brand. Wine Bar Associate’s roles include but are not limited to, storytellers, guides along with the tasting experience, and leaders in customer service for the wine industry. At ANC we not only set the standard for customer service, we continuously raise the bar. The Wine Bar Associate will report to the Wine Bar Manager.

Duties and Responsibilities: (include the following, but not limited to)

• Host customers in a memorable tasting experience
• Stock shelves and wine cellar
• Assist in events
• Serve wine and food items
• Keep up to date on procedures, sales tips, event updates, and other pertinent information to aid sales and improve efficiency
• Work a flexible schedule to meet the needs of the business, including evening and weekend shifts
• Ensure that all opening and closing procedures are properly followed
• Follow responsible hospitality standards at all times
• Maintain a friendly, warm, and clean tasting room environment (inside room and outdoor areas)
• Demonstrate a high level of professionalism, the ability to appropriately handle sensitive and confidential information and/or situations, and the ability to maintain discretion and confidentiality
• Performs other duties as assigned

Qualifications and Skills:

• Good written and oral communication skills
• Strong attention to detail
• Highly customer service oriented
• Level of comfort and confidence in networking
• Valid Driver’s License
• MAST and Food Handlers Permit
• Demonstrated capability to interface and maintain effective relationships with all levels of employees in a team-oriented environment
• Other critical skills include planning & organizing; problem identification/resolution, multi-tasking, follow-through skills to bring tasks to closure in a timely manner, priority setting, and having a sense of urgency in accomplishing tasks in a timely manner
• Experience in tasting room sales or customer service-oriented positions.
• Passion for knowledge of fine wine and willingness to learn more
• Excellent hospitality, sales, organizational, and customer service skills
• Must be available and willing to work evenings and weekends
• Ability to stand on one’s feet for extended periods of time
• Must be able to lift and move 50 lbs

Job Type: Full-time

Pay: From $15.75 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Evening shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Tips

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)
• winery: 1 year (Preferred)

Language:

• English (Required)

License/Certification:

• MAST Permit (Preferred)
• Food Handler Certification (Preferred)

Work Location: One location

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