Pay: $19 - $21 an hour depending on experience

Work Schedule: Primarily works Monday - Friday 8am - 5pm, with occasional weekends and special events throughout the year.

Location: This is a hybrid position that offers the flexibility to work both remote and at our Garden of the Gods campus located at 1460 Garden of the Gods Rd., Colorado Springs, CO 80907.

This Full Time job is eligible for Medical, Dental, Vision, Retirement, Long Term Disability, Short Term Disability, Life and Accidental Death and Dismemberment, Flexible Spending Accounts and several voluntary supplemental benefit offerings. In addition, this position is eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave.

OBJECTIVE:

The Volunteer Services Coordinator works under the direction of the Volunteer Services Manager. Coordinates court ordered and mandated volunteer programs (individuals that require volunteer hours as part of their program). Collaborates and complies with partner agencies and court systems. Provides support to retail stores regarding volunteer issues and ensures stores are following proper volunteer policies and procedures. Utilizes volunteer database system daily to track mandated volunteer hours. Provides administrative support, maintains accurate volunteer records, and provides timely statistical and activity reports on volunteer participation. Provides support to retail stores regarding volunteer issues. Collaborates with Volunteer Services Team Members.

QUALIFICATIONS:

Education: Bachelor’s degree in a related field preferred; equivalent experience may be substituted.

SPECIAL SKILLS/REQUIREMENTS:

• Nonprofit experience in a human service-related field and ability to connect with community resources.
• Recruiting, screening, interviewing, onboarding, and placing volunteers.
• Must be proficient in basic computer applications: Microsoft Office (Outlook, Word, Excel, PowerPoint, and experience with Volgistics software preferred. Other data base tracking systems may be considered. Experience with recruitment websites and social media a plus.
• Builds and maintains effective quality working relationships with internal and external customers. Acts with customers in mind and is dedicated to gaining trust and meeting expectations.
• Ability to relate professionally and effectively with fellow employees, clients, volunteers, and community partners.
• Excellent organizational skills, flexibility, and ability to multi-task in a fast-paced environment with changing priorities.
• Strong attention to detail, record management, processes, and timely reports.
• Eager to contribute to a team environment. Supportive team player.
• Strong interpersonal skills and adept at working with diverse individuals including persons with various backgrounds, disadvantages and disabilities.
• Strong verbal and written communication and customer service skills.
• Resourceful, self-starter and ability to work independently.
• Must be flexible with ability to work days, periodic evenings, weekends and special events.
• Professional, neat and personable at all times.
• Must have reliable transportation to attend/assist at various events. Periodic travel to retail stores to train staff and to ensure they are following Volunteer Services policies and procedures.

KEY RESPONSIBILITY AREAS:

• Follow through with full-cycle volunteer placement: recruiting, screening, interviewing, onboarding, placing and or referring volunteers.
• Screen court ordered and mandated volunteers to determine placement in volunteer program.
• Respond to phone call inquiries from volunteers interested in completing community service hours.
• Processes onboarding forms.
• Match volunteers with assignments suited to their skills.
• Use Volgistics volunteer management software to track volunteer placements, service hours, and activity reports.
• Assist Volunteer Services Team with process improvement and using Volgistics volunteer management system.
• Become proficient with Volgistics volunteer management software.
• Work closely with retail supervisors to ensure timely communication regarding participant issues.
• Coordinate, monitor, and troubleshoot volunteer activity and placements.
• Assist with training retail staff on court ordered and mandated volunteer process.
• Audit community service files/process at local retail stores on a quarterly basis.
• Work with Volunteer Services Manager to track all contracts, agreements, and MOU’s between Goodwill and referring agencies.
• Keep accurate records and submit time sensitive reports to the court system and to community partner agencies.
• Work with community service agencies, and the court systems to provide volunteers within Goodwill.
• Assist with recruiting volunteers through social media, volunteer websites, volunteer fairs, community outreach events, partnering agencies, networking, civic, and local organizations.
• Be knowledgeable about Goodwill programs and retail operations.
• Work with Volunteer Services Manager to determine volunteer needs of organization.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify

We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

Position: Coordinator I, Volunteer Services Dept Number: 9100

Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over - NEVER

Moderate: 15-44 lbs - OCCASIONALLY

Light: 14 lbs & under - OCCASIONALLY

CARRYING:

Heavy: 45 lbs & over - NEVER

Moderate: 15-44 lbs - OCCASIONALLY

Light: 14 lbs & under - OCCASIONALLY

PUSHING/PULLING - OCCASIONALLY

REACHING:

Above Shoulder - OCCASIONALLY

At Shoulder - OCCASIONALLY

Below Shoulder - OCCASIONALLY

TWISTING - NEVER

BENDING - OCCASIONALLY

KNEELING/CRAWLING - NEVER

SQUAT - NEVER

CLIMBING:

Use of legs only (stairs) - NEVER

Use of arms & legs (ladders) - NEVER

HEARING - FREQUENTLY

VISION:

Visual, close - FREQUENTLY

Visual, distant - OCCASIONALLY

Visual, depth perception - OCCASIONALLY

HANDS/FINGERS:

Simple grasping - FREQUENTLY

Fine Manipulation - OCCASIONALLY

Repetitive Movements - OCCASIONALLY

WALKING - OCCASIONALLY

STANDING - OCCASIONALLY

SITTING - CONTINUOUSLY

SPEAKING - CONTINUOUSLY

OTHER, please describe - none

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)