Job Description

Our Life & Safety operations department is currently seeking to add a Voice NOC Technician to our Longmont location at 1601 Dry Creek Drive.

The core focus of this position will be providing surveillance and triage of voice applications and technical support for a variety of company products and services (e.g., voice platforms, basic hardware, software, network, connectivity, peripheral, etc.). You will provide monitoring, tiered support, trouble isolation, including corrective action for network problems for all voice customer facing production systems in a 24-hour/7-day-per-week Network Operations Center (NOC).

Day to day responsibilities include, but are not limited to:

• Monitoring, troubleshoot and correct switch, voice platform and network problems
• Isolate and repair basic routing, translations, and circuit related issues on VoIP, SIP and IP based networks
• Coordinate emergency traffic reroutes to mitigate call failures
• Responding to network alarms with corrective actions
• Partnering with both internal and external parties to resolve ticket issues
• Willingness to work a 4x10 shift and cover others shifts as needed
• Other duties as assigned

Minimum Qualifications

Education

• High school diploma required, however an Associate's Degree with an emphasis in Computer Science, MIS, Telecommunications, Networking, or a related field preferred
• SIP training or certifications highly preferred

Experience and Technical Skills

• 2+ years of experience in technical support, telephony, Network Operations Center or a similar work environment required
• Experience with troubleshooting trunk groups (such as SIP, ISUP, PRI, CAS, etc.) and performing call traces
• Understanding of SIP signaling protocols, ladders and error messages
• General understanding of the OSI model
• Hands on troubleshooting of BGP and routing decisions
• Ability to navigate Cisco CLI
• SONUS troubleshooting experience preferred, but not required

Benefits & Compensation

Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond – tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identity protection and more! Apply today to join us in work worth doing!

For candidates located in Colorado, the hiring range for this position is anticipated between $26.45 and $31.25 per hour and will be commensurate with experience. Candidates may be eligible for differential pay based on shift worked and premium pay for overtime and/or being on call.