Job description
Newport News, Virginia
Experience
Licensure
For over 100 years, at Riverside Health System, we have made it our mission to care for others as we would care for those we love.
Overview
Works under the supervision and leadership of the RRMC Valet/Protection Manager. Functions to provide excellent customer service to those who select the RRMC Valet service to assist in their healthcare needs. Provides services and assistance to guest utilizing the Valet service to include assistant to/from vehicle, locating wheelchairs, Provides exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner. Provides valet parking services to safely and efficiently move guest automobiles to a designated parking location while following Company policies and procedures. This function may include assisting with loading and unloading of personal items, providing information in regard to the hotel's facilities and events, and directions to local attractions, campus beautification.
What you will do
Works under the supervision and leadership of the RRMC Valet/Protection Manager. Functions to provide excellent customer service to those who select the RRMC Valet service to assist in their healthcare needs. Provides services and assistance to guest utilizing the Valet service to include assistant to/from vehicle, locating wheelchairs, Provides exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner. Provides valet parking services to safely and efficiently move guest automobiles to a designated parking location while following Company policies and procedures. This function may include assisting with loading and unloading of personal items, providing information in regard to the hotel's facilities and events, and directions to local attractions, campus beautification.
What you will do
- Demonstrates the ability to work with new employee/co-workers to enhance retention and help reduce turnover of staff. Demonstrates the ability to communicate reliably and accurately with all members of the team. Demonstrates teamwork and the ability to work effectively to maintain an environment of excellence. Demonstrates behavior that reflects values consistent with RHS philosophy and “Respect” House Rules. And demonstrates behaviors that reflect “Commitment to my Co-worker”.
- Maintains positive public relations with valet customers and general public. Escorts employees, visitors, and patients as requested. Assists with transportation and lifting of guest/patients as requested. Assists patients/guest in and out of vehicles as necessary. Directs and assists patients, visitors, employees, contractors, and other members of the public to the appropriate parking areas. Directs persons to the appropriate entrance of the facility. Assists with employee, contractors, and visitor badging, ensures all persons are in compliance with established policies.
- Monitors the campus to prevent and detect criminal activity. Reports violations to Protection Management in a timely manner. Utilizes downtime to maintain entrance points free of debris, discarded cigarettes, trash, etc.
- Monitors/supports personal and departmental productivity to meet needs of department, i.e., flexing hours, shift changes, time off.
- Provides appropriate and detailed information in Rcare reports about incidents or concerns with Valet service, damage to vehicles or dissatisfied customers.
- Demonstrates an understanding of RHS Rcare principles and actively promotes these principles/concepts in daily interaction with guest/patrons using the Valet service.
- Consistently demonstrates the skills needed to manage time to complete mandatory assignments, suggest ways and opportunities to manage/improve the Valet service, reduce Valet wait times, car retrieval.
Qualifications
Education
- High school or equivalent (Preferred)
Experience
- 1-3 years Healthcare setting experience (Preferred)
Licensure
- Valid Driver's License required. Must be maintained and in good standing throughout employment. Satisfactory driving record with a positive points balance required.
Hours
- Monday-Friday, hours vary between 6:00 am-6:00 pm
As a Riverside Health System team member, our benefits have you covered:
Health & Wellness:
- Medical Plan Options
- Vision and Dental plans (including orthodontic care)
- Wellness & fitness center discounts
- Onsite pharmacy and delivery options
- Riverside Health System services discount
- Flexible spending and savings accounts
- Healthy lifestyle incentives
Peace of Mind:
- Group Term Life and AD&D Insurance
- Short Term Disability
- Whole Life Insurance
- Critical Illness Insurance
- Accident Insurance
- Legal Insurance
- Pet Insurance
Financial Support:
- CEUs (MedBridge Education)
- 403(b) Savings Plan (Immediate Matching)
- Specialty Certification Financial Assistance
- Company Wide Bonus Program
- Employee Help Fund
Work-Life Balance:
- Paid Time Off (full- and part-time team members)
- Extended illness bank
- Care.com membership
- Employee Assistance Program
- Adoption Assistance
- Area retail discounts
- Community involvement opportunities
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