Job description
Thank you for your interest in positions at IPG Photonics. All Applicants must apply on our company website to be considered. Please visit www.ipgphotonics.com and click on the "Company" tab. We look forward to seeing your application soon!
IPG Photonics is changing the world and we’re just getting started. Our group is growing rapidly and is currently recruiting outstanding technical professionals to join the team.
About the position:
We’re seeking a new member of our applications and technical sales support team. This customer-facing role will involve technical sales, customer support, applications development, on-site support, and customer training for IPG’s sensor products. This is a high profile hands-on position. The successful candidate will be part of a dynamic team that interface with all aspects of our business and have a measurable impact on our performance.
Key responsibilities include:
- Learning about our unique technology and how to laser weld with robots.
- Educating our customers on what our products can do and how to use them.
- Installation, commissioning and supporting our systems at customer sites around the world.
- Remote technical support and troubleshooting of installed systems.
- Working with sales and customers on pre-sales activities in our application development lab and providing remote technical support to our worldwide network of apps labs.
- Providing customer training and delivering technical presentations to internal and external clients either remotely or on-site.
- Supporting our global sales force by publishing technical papers, delivering sales presentations and creating marketing materials.
- Working with hardware and software development teams to ensure product roadmaps are aligned with market needs.
- This position will be based out of our Kingston Ontario Office. After 6-12 months of training, a moderate (25%) amount of on-going travel will be required (internal/client sites and tradeshows/conferences).
Requirements:
- You’re an excellent communicator who has the aptitude to learn advanced technical concepts and then teach and inspire customers and stakeholders.
- You understand the importance of customer service and will go the extra mile for our clients.
- Technology is your friend, you are comfortable learning new software packages and automation equipment and are comfortable in an engineering lab or production environment.
- You love to build and create new things and solving technical problems along the way.
- Any experience with robots, lasers or automation will be valuable.
- You understand the basics of electricity and how devices communicate.
- Your passport and driver’s license are valid and you are willing and able to travel to client sites around the world.
- Collaboration and teamwork come naturally to you and you have demonstrable experience being part of a high-performing team.
- Growth excites you as does the chance to see your work have a direct impact on the success of our organization.
- You have a post-secondary education in engineering/physics or a related field or you have a technologist background with work experience in automation/integration/PLC fields.
Strong preference will be given to candidates with a background in engineering or physics with experimental experience and/or previous field support experience with industrial automation equipment including robots. Great communicators with a technical diploma and proven technical aptitude are also encouraged to apply.
This position must meet Export Control compliance requirements, therefore a "US Person" as defined by 22C.F.R. §120.15 are required. "US Person" includes US Citizen, lawful permanent resident, refugee, asylee. License exception Technology and software under restriction (TSR) defined in 15 CFR 740.6 may permit person from Country Group B.
The following link will take you to the government site with the list of Country Group B: https://www.bis.doc.gov/index.php/documents/regulation-docs/452-supplement-no-1-to-part-740-country-groups/file.
Equal Opportunity Employer / Affirmative Action M/F D/V:
IPG Photonics Corporation is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. All employment decisions and personnel actions at IPG Photonics are administered without regard to race, color, religion, creed, national origin, ancestry, sex, age, qualified mental or physical disability, gender identity, sexual orientation, genetic carrier status, any veteran status, any military service, any application for any military service, or any other category or class protected by applicable federal, state or local laws. IPG Photonics Corporation provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact (508) 506-2527 or email HR.Accommodations@ipgphotonics.com to request assistance. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.
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