Job description
Are you ready to join a growing Service Department that offers upward mobility? Don’t wait. Apply today!
The Service Advisor is responsible for building strong customer relationship and selling the technicians’ time. They greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up sell services by emphasizing value, keep customers updated on services. Advisors field all live service calls, and take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer.
Job Responsibilities:
- Ensure that customers receive prompt, courteous, and effective service• Drive the sale of technicians' time to meet departments sales forecast• Prioritize required services, and be prepared to provide options upon request.• Keep customer informed on completion times, service expenses, and possible changes.• Ensure customer has a positive dealership experience• Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.
As a Service Advisor, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a Service Advisor:
- Threeyear of experience in a service advisor role strongly preferred• Must have computer proficiency• Valid driver's license
What we Offer:
- Strong Pay Plan• Alignment Checker and Treadspec machine in the Service Lane.• 19 time President’s Award Winner• Potential for Growth Opportunity
Start your career as a Service Advisor for Koons Annapolis Toyota today!
Job Type: Full-time
Job Type: Full-time
Pay: $44,576.00 - $120,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 4x12
- 5x8
- Weekend availability
Supplemental pay types:
- Bonus pay
- Commission pay
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
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