Job description

Tesla Support Specialist

Tesla is looking for a Tesla Support Specialist to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will require a strong level of customer service skills and experience. The overall responsibility of this role is to ensure Tesla meets its obligations and commitments by responding to customer inquiries in an accurate and timely manner. The Customer Support team develops and maintains excellent working relationships with Tesla Owners and various internal departments to carefully and effectively address customer concerns. Qualified persons may have a background in customer support or administrative roles. Candidates will thrive in both an independent and team environment.

What You’ll Do

• Deliver an exceptional customer experience by taking inbound phone calls and/or chats for vehicle support customers
• Review and assess customer concerns for possible troubleshooting and remote diagnostics
• Teach customers how to self-serve including directing to the self-help website and self- scheduling appointments with the local service team
• Provide an exceptional experience to our customers on a day to day basis
• Accurately record issues and data into CRM / Vehicle Support System

What You’ll Bring

• Minimum 2 years of relevant work experience.
• High School diploma or GED
• Evidence of exceptional ability.
• Excellent written and oral communications skills.
• Excellent customer service skills.
• Roadside dispatching or emergency call response experience is preferred.
• Ability to prioritize effectively and handle shifting priorities.
• Flexible schedule (Team rotates schedules every 6 months)
• Proficient with MS Windows, Office, and Outlook. Ability to effectively navigate web browsers and multiple internal systems.
• Understanding of basic automotive techniques related to towing and service of vehicle systems.
• Ability to follow oral and written instructions with attention to detail.
• Willingness to learn new and innovative automotive technologies.
• Establish and maintain positive, cooperative, working relationships.
• Effectively handle multiple priorities, organize workload, and meet deadlines.
• Work in a team-based environment and achieve common goals

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Weekend availability

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Draper, UT 84020: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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