Job Title

Tenant Services Coordinator

Job Description Summary

POSITION SUMMARY

Performs the administrative functions of the Property Management Team assuring a high level of professionalism in property issues, including timely response to and resolution of any tenant requests or concerns.

Job Description

[Please delete this section before finalizing the Job Requisition: Below is an example Job Description for this Job Profile, and may need to be updated to reflect the specific responsibilities of this role. Please also ensure that you validate the selection of the Job Profile and placement of this Position in the Job Architecture before finalizing.] ESSENTIAL FUNCTIONS AND RESPONSIBILITIES May be responsible for one or more of the following: • Provide full administrative support, including phone support, typing reports, filing and distribution of correspondence • Schedule and coordinate meetings/special events, as requested • Assist in lease administration activities, including tenant contacts and insurance information; generate reports • Prepare and coordinate bid proposals, service contracts and approved invoices. Assist in bidding process and assist Property Manager(s) in their efforts to ensure compliance with C&W’s policies and procedures • Prepare and code invoices for Property Manager’s approval • Ensure office is stocked with office supplies and other required items to maintain the office • Ensure prompt and accurate completion of contract and certificates of insurance information in contract administration software • Track and file contracts and insurance certificates; maintain follow-up system for expirations • Monitor and maintain the property maintenance work order system and prepare monthly reports for Property Manager on status of tenant work orders • Maintain the property purchase order system • Maintain lease and contract files, as well as other files located within the property management office • Promote and foster positive relationships with tenants and clients and track service calls as required • Assist with monthly and quarterly management reports as well as annual budget preparation • Process management and maintenance staff hours, tenant bill back invoices through accounting, expense reports, monthly meter readings of properties, and check requests for review and approval KEY COMPETENCIES 1. Communication Proficiency (oral and written) 2. Customer Focus (internal and external) 3. Organization Skills 4. Interpersonal Skills 5. Initiative 6. Multi-tasking IMPORTANT EDUCATION • High school diploma/GED equivalent; Bachelor Degree preferred IMPORTANT EXPERIENCE • Customer service experience preferred ADDITIONAL ELIGIBILITY QUALIFICATIONS • Proficiency in Microsoft Office Suite • Ability to give and take direction and to interface with decision makers in a professional manner and maintain confidential information WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. PHYSICAL DEMANDS The PHYSICAL DEMANDS described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 85% of the time; and extend hands and arms in any direction. AAP/EEO STATEMENT C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $30.00 - $36.0577

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, email HRServices@cushwake.com or HRServices@cwservices.com. All inquiries not related to accommodations will go unanswered.