[Forest Park, 30297], Georgia - United States | Posted - 24/02/22

Overview

Title: Technical Support Analyst
Location: 5324 Georgia Highway 85, Forest Park, GA 30297 United States

Duration: 6+ Months Contract

Client: Delta Airlines
Requisition #32115

Roles and Responsibilities:

The Technical Support Analyst will be responsible for supporting operations goals and objectives. The Analyst will partner with the appropriate IT personnel and users to assist in meeting operational objectives. The Analyst must perform at a proficient level and be knowledgeable within specific IT functional areas that may vary.

How You’ll Help Us Keep Climbing (overview and key responsibilities):

• Maintain and communicate operations project status and issues
• Understand business and technical requirements
• Manage technology acquisition activities
• Partner with external suppliers, Supply Chain Management, Field Operations Project coordination, and the IT Logistics team to fulfill equipment requests
• Follow procedures to ensure suppliers can be paid for products and services
• Assist suppliers with addressing payment issues
• May perform other duties as assigned

What You Need to Succeed (minimum qualifications):

• High School Diploma, GED or High School Equivalency
• Embraces diverse people, thinking and styles
• Consistently makes safety and security, of self and others, the priority
• Has a proven record of successfully achieving objectives
• Ability to learn quickly and adapt to change
• Ability to perform tasks accurately
• Detail-oriented, resourceful, and a self-starter
• Excellent customer service skills
• Ability to meet deadlines
• Ability to maintain composure in stressful situations
• Exposure to ServiceNow platform lists, menus, and request management capabilities
• Proficient at managing large volumes of tasks and prioritizing work
• Proficient with Microsoft Office (Word, Excel, Outlook, and PowerPoint)
• Proficient with Microsoft point
• Excellent Communication Skills - The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level
• Integrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn’t misrepresent him/herself for personal gain
• Teamwork - Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer
• Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs
• Functional Expertise - Involves demonstrating knowledge of policies, general practices, procedures, etc. relevant for the area in which he/she works
• Interpersonal Skills - The ability to successfully, professionally, and diplomatically interact with others and develop relationships with people who have widely varying styles, levels in the organization, and knowledge of IT
• Organizational Agility - Involves knowing how Delta works, knowing how to get things done both through formal channels and the informal network, understanding the origin and reasoning behind key policies, practices, and procedures, understanding the cultures of Delta
• Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at honest analysis, looks beyond the obvious and doesn’t stop at the first answer
• Solution Oriented - Maintains a positive attitude oriented towards coming up with solutions and developing new approaches, doesn’t let distractions get in the way, isn’t overwhelmed with problems/ issues

What will give you a competitive edge (preferred qualifications):

• BS or BA degree in Business or Information Technology with two (2) or more years of relevant experience with previous airline industry experience.
• Proficient at making and conducting effective presentations
• Familiarity with Ariba procurement processes
• Proficient with ServiceNow request management and asset management functions
• Proficient at creating ServiceNow reports
• Familiarity with SAP

Job Details