Job description
Job Summary (External):
JOB SUMMARY
Certificates, Licenses, Registrations or Professional Designations
SKILLS, KNOWLEDGE AND ABILITIES
Apria Healthcare is committed to hiring veterans and military spouses. Benefits:
ABOUT THE COMPANY
Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.
JOB SUMMARY
This position will provide clinical support for all Enteral related needs in partnership with all relative parties that interact with the Enteral business. It will supervise full-time/part-time employees who are in contact with our patients and customers in person and via email, phone, live chat and other methods. Most importantly, this position provides guidance and leadership for staff to ensure employees are achieving customer happiness through effective communication, problem solving, and efficient processes. Key responsibilities for creating a positive, employee-centric environment include:
- Creating an inspiring team atmosphere with an open communication culture.
- Setting clear team goals.
- Motivating team members to perform their best.
- Listening to team members’ feedback and resolving any issues or conflicts.
- Recognizing high performance and reward accomplishments.
- Encouraging creativity.
- Suggesting and organizing team-building activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Manage teams reviewing new patients orders and documentation submitted by referral sources to obtain required documentation and clinical requirements of individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible.
- Assisting patients by coordinating medical equipment and supply necessary to support the patient’s travel needs, including branch-to-branch coordination or other efforts.
- Provide accountability for Enteral team, coach, and develop staff.
- Manage collaborative business relationships internally within the department and externally with our Apria partners through close collaboration, partnership, engagement and communication.
- Maintain the formula and supply libraries
- Clinical Subject Matter Expert Support to Compliance, Managed Care, Procurement, Process Content and other groups as needed
- May be required to provide subject matter expert support to clients and suppliers on occasion
- Assist with development of training materials as well as training support as needed
- This position supervises direct reports and is responsible for the performance management, coaching and hiring within the team.
- Managing or supporting Customer Service and other voice teams as required
- Performs other duties as required.
SUPERVISORY RESPONSIBILITIES
- This position supervises all direct reports of the department and is responsible for the performance management, hiring, and discipline of direct reports within the department.
- Provides direction and guidance in work assignments.
- Provides timely coaching and feedback to staff.
- Ensures work assignments are completed accurately, efficiently and timely.
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
- Bachelor’s degree in Nutrition or related field
- At least two years of Enteral and Parenteral nutrition support experience
OR
- Equivalent combination of education and experience.
Certificates, Licenses, Registrations or Professional Designations
- Current registered dietitian license in state(s) of practice.
- Registered Dietitian with the Commission on Dietetic Registration of the American Dietetic Association
SKILLS, KNOWLEDGE AND ABILITIES
- Strong clinical knowledge and skills,
- Excellent interpersonal communication and organizational skills, leadership and management ability and skills.
Computer Skills
- Basic computer skills desirable
Language Skills
- English (reading, writing, verbal)
PHYSICAL DEMANDS
This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. This position also may require the occasional lifting of equipment up to 50 lbs.
OTHER INFORMATION
The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions.
Apria Healthcare is committed to hiring veterans and military spouses.
Comprehensive benefits package offered for eligible employees:
- Competitive salary
- Ability to have early access to earned wages
- Medical, Dental and Vision
- Healthcare Flexible Spending Accounts and Healthcare Savings Accounts
- Life, AD&D and Disability Insurance
- Paid Time Off, including Vacation, Personal Time, Paid Sick Leave & Paid Holidays
- 401K Savings Plan (available immediately)
- Educational Assistance
- Employee Referral Reward Program
- Employee Discount Programs
- Company Paid Employee Assistance Plan (available immediately)
- We recognize our veterans by offering a company paid day off for Veterans Day
- Career Advancement/ Development Opportunities
As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law.
Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet
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