Title: Team Lead Supervisor

Salary: $55,120 Annually, Exempt

Location: Roseway Inn

Schedule: TBD - Full-Time (May include evenings and weekends.)

ReportsTo: Program Manager(s)

About Do Good Multnomah:

Do Good Multnomah is a non-profit organization that partnerswith the community to provide supportive housing and low-barrier emergency shelter to houseless veterans in Portland, Oregon. The culture and care we strive to provide our shelter participants at Do Good Multnomah is extremely important to all ofus. We emphasize relationship-building, one-on-one engagement, supportive services, and direct community participation, we believe it is essential to gain an understanding ofour participants and the issues that they face. In thisway, we are changing the waywe serve houseless individuals in the Portland metro region. Our approach is simple, we offer all program participants ourrespect and we seek to honor theirinherent dignity. While we are committed to providing participants with a safe, warm place to stay forthe night, we are equally interested in forging meaningful relationshipswith them. These bonds allow for our staffto serve as mediators and connectors between participants and a variety ofservice organizations inPortland.

Purpose of the role:

The Team Lead Supervisor at Do Good is be responsible for overseeing the case managers at their location. They perform supervisions, manage scheduling, and other tasks that are related to leading a team. This position is responsible for ensuring that the mission of Do Good Multnomah is appropriately executed, and operational functions are carried out by case managers. The Leads will be assisting the Program Manager and filling in for the Program Manager when need be.

What you'll do:

• Assist in the oversight of services and programming in a manner that is consistent with the Do Good Mission, values, policies and procedures.
• Provide leadership, support, and positive role modeling for shelter staff.
• Provide a safe environment for participants.
• Demonstrate and empower staff to take initiative and problem solve.
• Assist in taking over responsibilities when the Program Manager is unavailable.
• Facilitate staff and team meetings in the absence of the manager.
• Assist in developing and implementing on-the-job training and guidance for new and struggling staff.
• Provide support and assist staff in following policies and procedures.
• Contribute to the selection of staff during the hiring process.
• Participate in compliance, quality assurance and quality improvement activities as directed.
• Maintain compliance of safety compliance as mandated by funders and other entities.
• Perform other duties as assigned.

Valuable experiences and skills you’ll bring to Do Good Multnomah:

• Ability to provide humble leadership.
• Ability to have empathy toward all people walking into Do Good Multnomah programs.
• Ability to de-escalate and engage participants that may be upset, angry, disrespectful, etc.
• Ability to work as a team member and to establish priorities.
• Ability to display a non-judgmental attitude, and a willingness to learn new skills.
• Demonstrated ability to work independently, problem solve, and complete tasks in a timely manner.
• Demonstrated knowledge of community partners and social agencies that serve the Veteran population and houseless populations.
• Ability to communicate clearly and concisely both verbally and in writing.
• Knowledge and experience of how to address and support a combative tenant/client. Ability to work in an environment where people may be verbally hostile.
• Ability to work courteously with the general public, clients, and co-workers.
• Ability to maintain accurate records and necessary paperwork.
• Ability to learn and apply training instruction.
• Ability and knowledge to provide advocacy.
• Professional maintenance of appropriate boundaries.
• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Physical ability to climb stairs several times a day.
• Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects.