• Assists the Collections Division Manager with planning and supervising the office operations within the tax collections and customer service area
• Supervises staff to include, hiring, assigning work, establishing performance standards, evaluating work, and providing guidance, direction, and discipline, as necessary
• Tracks, reviews, interprets, and applies legislation related to revenue, taxation, enforcement, and business regulations
• Responsible for the external collection activities of unpaid taxes; analyzes and evaluates delinquent accounts to determine appropriate collection options; authorizes and services garnishments and tax levies as needed; ensures accuracy and completeness of account information; ensures proper collection and listing procedures are followed
• Compiles and prepares financial and administrative reports for applicable City, County and State finance departments, upper management, and/or other applicable parties
• Assist with reconciling all collections and receipts against daily deposits; identifies discrepancies and makes necessary corrections
• Supervises and evaluates work activities and duties required to meet and/or exceed tax collections and departmental goals

Driving is an essential function of this position. To be considered, you must have a valid driver's license with an acceptable driving record. If your driver’s license is from another state, you will be required to obtain and show proof of a valid NC driver’s license within 60 days of hire

Negative drug screen and background check are required

• Knowledge of the methods, procedures, and policies of Cumberland County as such pertaining to the performance of the essential duties of the Assistant Collections Division Manager
• Knowledge of principles and practices of supervising tax collections and customer service activities to include supervising staff, interpreting policies and regulations, and providing responsive customer service
• Knowledge of the laws, ordinances, standards, and regulations pertaining to the essential duties and responsibilities of the position
• Knowledge of the organization of the department, and of related departments and agencies
• Knowledge of terminology and related professional languages used within the department as such pertain to work responsibilities
• Knows how to maintain cooperative and effective relationships with intra-and interdepartmental personnel, as well as any external entities with which position interacts
• Ability to understands the occupational and safety precautions required to perfo1m the essential functions of the work
• Ability to maintain cooperative and effective relationships with intra-and interdepartmental personnel, as well as any external entities with which position interacts

Cumberland County offers a generous benefit plan including a Government Retirement Plan, 13 paid holidays per year and an Employee Wellness Center Clinic.