Job description

Job Description

Imaging, deployment & technical support of laptops, desktops & peripherals to in-house & remote customers. Configure & support desktop applications & ensure configurations comply with IT policies. Date backup & restore, hardware surplus.

A+ Certification or Network+ Certification-Required (MUST UPLOAD CERTIFICATION)

Responsibilities

• Provide onsite desktop support for customers located within assigned locations.
• Troubleshoot end user workstation and peripheral problems and effectively diagnose and resolve issues remotely and in person.
• Ensure that end user applications and equipment continue to work as expected and are in compliance with all applicable policies, procedures, and rules.
• Install & support network devices providing business critical service
• Perform end user data back-up and recovery ensuring attention to detail
• Process surplus equipment according to established procedures, proper sanitization of electronic equipment up to and including disk wiping to DoD standards.
• Open/document/track problem tickets escalating to appropriate workgroups when required.
• Coordinate with vendor support contacts to resolve technical problems with desktop hardware and software.
• Provide special project support including setup and breakdown and relocation of computer equipment and peripherals.

Skills

• 2years of Technical support experience in a Windows 10 PC environment (Highly desired)
• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college (Required)
• 2years Experience with troubleshooting network connectivity issues in both LAN and WAN environments (Required)
• 2years Experience imaging and deploying laptops(Required)
• 2years Experience providing desktop/laptop computer hardware support (Required)
• 2years Experience supporting Microsoft Outlook email client (Required)
• 2years Experience supporting Microsoft Office 2013 or higher (Required)
• 2years Experience supporting remote workers and troubleshooting VPN and remote technology issues (Required)
• 2years Experience with Bitlocker encryption, antivirus, and malware/spyware removal software (Highly desired)
• A+ Certification or Network+ Certification MUST UPLOAD CERTIFICATION (Required)
• 2years Experience with local and network printer troubleshooting and repair (Required)
• Experience supporting Cisco VoIP phones and Jabber client (Highly desired)
• 2 years experience -Setup and installation computers for New Hire On-Boardings and Offboardings (Required)
• 2 years experience in an Active Directory Domain environment. (Required)

Note- This is a contract position

*ONLY Local Candidates in the South Georgia area - Savannah. Ga area*. Hinesville, Ga area, Brunswick, Ga area, Statesboro, Ga area. Hilton Head, SC area, Beaufort, SC area

*MUST WORK ON-SITE IN ASSIGNED COVERAGE AREA*

Job Types: Full-time, Contract

Pay: $28.00 - $30.00 per hour

Ability to commute/relocate:

• Atlanta, GA 30344: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Technical support in Windows 10 PC: 2 years (Required)
• Bitlocker encryption, antivirus, and malware/spyware removal: 2 years (Required)
• Cisco VoIP phones and Jabber: 2 years (Required)
• LAN and WAN: 2 years (Required)

License/Certification:

• A+ Certification or Network+ Certification (Required)

Work Location: In person

jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.