Switchboard Operator / Contact Center (onsite)
Full Time
Saint Paul, MN 55104
Posted
Job description
Overview:
Fairview Health Services is an award-winning nonprofit health care system with more than 24,000 employees and 2,300 aligned physicians. Based in Minneapolis, we provide exceptional, coordinated health care-from preventing illness and injury, to dealing with the most complex medical conditions. Hardworking, innovative, dedicated employees are critical to our future as we seek to improve the health of the communities we serve.
This position handles calls such as directing callers to a room number, answering a hospital service line, and helping to activate time sensitive code situations within a hospital. Specific examples of these calls are connecting with the on-call doctor, or transmitting many different types of critical codes used throughout our hospitals to identify emergency situations. Weekends and holiday rotation required
Current Schedule:
Responsibilities/Job Description:
True to our values of dignity, integrity, service and compassion, our employees provide exceptional care to each patient, every day. Consider joining us in this endeavor!
EEO/AA Employer/Vet/Disabled
All qualified applicants will receive consideration without regard to any lawfully protected status.
Join us in providing and supporting outstanding care to our patients and community!!
Fairview Health Services is an award-winning nonprofit health care system with more than 24,000 employees and 2,300 aligned physicians. Based in Minneapolis, we provide exceptional, coordinated health care-from preventing illness and injury, to dealing with the most complex medical conditions. Hardworking, innovative, dedicated employees are critical to our future as we seek to improve the health of the communities we serve.
This position handles calls such as directing callers to a room number, answering a hospital service line, and helping to activate time sensitive code situations within a hospital. Specific examples of these calls are connecting with the on-call doctor, or transmitting many different types of critical codes used throughout our hospitals to identify emergency situations. Weekends and holiday rotation required
Current Schedule:
Week One: Tuesday, Wednesday 6:00 am to 2:30 pm; Thursday 7:00 am to 3:30 pm; Saturday, Sunday 6:00 am to 2:30 pm
Week Two: Monday 7:00 am to 3:30 pm; Tuesday 6:00 am to 2:30 pm; Thursday 7:00 am to 3:30 pm; Friday 6:00 am to 2:30 pm
Responsibilities/Job Description:
- Operation of PC windows based computers and related equipment by answering and completing external and internal calls.
- Assist physicians, patients, staff and visitors with calling needs
- Performs a variety of overhead paging using multiple systems to locate staff, announcements, and emergencies
- Collect telephone repair information from internal callers, documents, and forwards to repair staff
- Performs pager repair and programming, trains users on paging systems
- Effectively copes with change; comfortably adjusts to alterations in work activities; able to decide and act with limited information; effectively handles risk and uncertainty in ambiguous situations.
- Prioritizes the customer experience and acts with customers in mind in all situations, dedicated to meeting the expectations and requirements of internal and external customers; obtains first hand customer information and applies it to improvement products and services; establishes and maintains supportive relationships with customers.
- Shown ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.
REQUIRED:
- Six or more months of customer service experience
PREFERRED:
- Post secondary education
- One or more years of customer service experience
- Previous work in medical field or with medical terminology
- Call center background
- Good computer navigation skills
- Effective communication skills
- Good history of work attendance
Are you ready to transform healthcare with us?
For more than 100 years, Fairview has been meeting community needs and achieving breakthrough medical advances in care. We are committed to delivering great value for our patients-higher quality, better experience and lower cost. Fairview has seven hospitals and medical centers and more than 90 primary and specialty care clinics throughout the state.
In partnership with the University of Minnesota, Fairview is an academic health system committed to nation-leading research and educating tomorrow's physicians and health care professionals. We serve patients from across the state of Minnesota, the upper Midwest and beyond.
For more than 100 years, Fairview has been meeting community needs and achieving breakthrough medical advances in care. We are committed to delivering great value for our patients-higher quality, better experience and lower cost. Fairview has seven hospitals and medical centers and more than 90 primary and specialty care clinics throughout the state.
In partnership with the University of Minnesota, Fairview is an academic health system committed to nation-leading research and educating tomorrow's physicians and health care professionals. We serve patients from across the state of Minnesota, the upper Midwest and beyond.
True to our values of dignity, integrity, service and compassion, our employees provide exceptional care to each patient, every day. Consider joining us in this endeavor!
EEO/AA Employer/Vet/Disabled
All qualified applicants will receive consideration without regard to any lawfully protected status.
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