Job description
The Scheduler will answer all calls pertaining to Scheduling. Must present a great deal of organizational skills, able to multitask and is very detail oriented. Scheduler must also have a flexible work schedule which would require working on weekends, holidays and also after hours for on call coverage. This individual would also be responsible for but not limited to the following:
Must be flexible with work schedule: afterhours/on call, weekends, and holiday rotation.
Must be comfortable sitting in front of a computer and a room with others in close proximity.
Customer service oriented
- Answer all calls in queue in a timely manner
- Schedule cases accurately in a prompt and efficient manner
- Answer all emails & faxes within the hour and review prior to leaving each day
- Maintain courteous and professional relationships at all times
- Punctual, logged in to ACD system and ready to take calls at scheduled work time
Able to communicate & follow up on tasks
- Able to communicate to a wide audience including: doctors, hospital staff, internal operations team, internal sales team, and management
- Have a clear understanding of Lost Cases and Missed Opportunities
- Notify Ops/Sales Team of same day or next day cases. Get approval for pending, new or any cases that change that might affect the daily schedule. Send emails to appropriate staff.
- Confirm cases and finalize same day add on cases
Technical skills
- Fair understanding of hospital departments & medical procedures & terminology
- Ability to learn facility names across the country and have an awareness of time zones
- Comfortable with computer usage & internet searches
- Comfortable with handling multiline phone system & paging
- Understanding of ACD queue and importance of incoming wait times
Able to think logistically/outside the box
- Ability to leverage internal tools to coordinate available technicians for surgical cases
- Have awareness of Scheduling System Alerts such as sterilization and capacity levels.
Assist in other tasks as assigned by Scheduling Supervisor and/or Manager
It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports.
Affirmative Action Policy Statements
You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.
Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.
If you require assistance with your application, please contact
recruiting@agilitihealth.com.
Primary Job Location:
Corporate MN
Additional Locations (if applicable):
Job Title:
Scheduling Coordinator
Company:
Agiliti
Location City:
Eden Prairie
Location State:
Minnesota
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