Family Support Associate

Program & Location: Family Center, Fall River
Education: High School or equivalent (GED)
Pay Range: $17-$19 per hour (Education & experience dependent)
Status: Evening Full Time and Per Diem positions available
Schedule: Mon-Friday 4PM-12AM

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Long & short term disability
• Discounted auto/home and renters insurance
• 403b - Retirement
• FSA & DSA
• PMLA
• Employee Assistance Program
• Bonuses & Referral
• Free & Discounted Courses to become a Licensed Counselor or Recovery Coach
• Company Paid CEU Trainings w/ Education Days to Complete CEU's
• Free meals at Select Programs (when available)
• Unmatched Leave Time (FT employees can earn up to 3 weeks in first year)

About Us

SEMCOA's (Southeast Massachusetts Council on Advocacy) mission is to advocate for and provide support to individuals, families, and communities in the areas of substance use, mental illness, domestic violence, homelessness, and parenting. SEMCOA operates four emergency assistance family shelters that provide supportive services to families and assist them with securing permanent housing. SEMCOA also provides residential recovery home treatment to individuals with substance use disorders, as well as transitional and permanent housing stability and support programs. Our portfolio also includes two graduate sober houses, the Family Preservation Program, as well as Greater Brockton and Greater Attleboro Taunton Healthy Families programs.

Family Support Associate Requirements

• Ability to utilize the computer for all documents required during shifts assigned
• Adhere to professional ethics that are conducive to a healthy team environment
• Ability to set limits and enforce rules consistently
• CPR Certification (Company will provide)
• Transportation of residents (Provide a copy of a valid Massachusetts driver’s license)
• Ability to lift up to 50lbs
• Ability to stand from 2.5 -5.5 hours daily

Family Support Associate Duties & Responsibilities

• Complete knowledge of all safety/security/emergency policies and procedures
• Ensure safety & security of the program while on shift
• Enforcement of program guidelines while respecting the dignity of the residents
• React to crisis situations & respond appropriately
• React to confrontations, defuse, & redirect
• Model proper communication & discipline practices
• Complete knowledge of 51A filing & company procedure
• Maintain strong rapport & open communication with residents
• Bring all concern/issues/questions regarding residents/staff/procedures to the supervisor
• Complete assigned duties on shift responsibility form during your shift
• Report any grievances per company policy
• Answer phones & greet visitors
• Complete facility checks during your shift
• Maintain all logs, files, & memos
• Welcome residents, conduct entrance orientation, & documentation
• Conduct exit paperwork at a resident’s departure
• Perform any other duties that are assigned by the Program Director

Family Support Associate Qualifications

• Minimum of a High School Diploma or equivalent (GED) or relevant work and/or life experience
• Good written & communication skills
• Ability to work with diverse populations
• Spanish speaking a plus
• Valid Mass Driver’s License required