Job description
Come build the next-gen fintech at Early Warning, network operator of Zelle®, where we’re relentlessly focused on empowering prosperity in all its forms.
From fast money movement for over 100 million people who can access Zelle® directly through their banking app to new account opening and beyond – we make a difference in the lives of consumers and businesses every day and enable them to live their best financial lives. And we’re only getting started.
With new state-of the-art offices in Scottsdale, AZ (Headquarters) and Chicago, IL – plus a growing presence in San Francisco – we’re entering our next big chapter.
People matter to us, so we think our best work is done when we’re together, in-person. From informal interactions, to sharing ideas, to mentoring and beyond. We also believe in workplace flexibility and empowering teams to determine the rhythm of work to create an inclusive culture. Through the power of innovative collaboration, we offer hybrid and (when necessary) virtual (“remote”) workplace models.
We focus all hiring efforts in a few states and within driving distance of an office location to enable in-person collaboration when and where possible. Priority hiring locations are Scottsdale, AZ, Illinois, NY tri-state metro area (New Jersey, New York and Connecticut) and San Francisco, CA. On exception we will hire in secondary locations such as District of Columbia, Florida, Georgia, Maryland, Nevada, North Carolina, South Carolina, Texas and Virginia. We are not actively recruiting in Colorado, Rhode Island or Washington.
Join us and make your mark on what’s next in fintech.
- Applicants must be authorized to work for any employer in the United States. We are unable to sponsor an employment Visa for this position.
Overall Purpose
Enable strategic direction by implementing Service Delivery policies, procedures and processes to ensure effective support of EWS customer facing Applications and Services, supporting company initiatives. Additionally, responsible for the daily leadership of the Service Delivery team.
Essential Functions
Leading high performance team: Provides effective leadership and develops and manages a highly engaged, high performance team ensures effective management and currency of EWS customer facing Applications and Services. Manages the Service Delivery team to ensure alignment with schedule, budget and quality.
Service Excellence: Provides executive governance and communications to ensure effective resource utilization and prioritization. On-going monitoring and evaluation of processes and methodologies ensuring effective production support of Applications and services.
Operational Effectiveness: Monitors project execution performance compared to target, taking corrective where necessary.
Strategic Partner: Manages executive communication and escalations across the organization related to Production Systems.
Change management champion: Drives and reinforces change within the team to better align the culture so that it is focused on repeatable, consistent execution of projects.
Financial stewardship: Monitors and ensures integrity of the business case financials to ensure alignment with the company’s strategic goals.
Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.
Minimum Qualifications
Enable strategic direction by implementing Service Delivery policies, procedures and processes to ensure effective support of EWS customer facing Applications and Services, supporting company initiatives. Additionally, responsible for the daily leadership of the Service Delivery team.
Essential Functions
Leading high performance team: Provides effective leadership and develops and manages a highly engaged, high performance team ensures effective management and currency of EWS customer facing Applications and Services. Manages the Service Delivery team to ensure alignment with schedule, budget and quality.
Service Excellence: Provides executive governance and communications to ensure effective resource utilization and prioritization. On-going monitoring and evaluation of processes and methodologies ensuring effective production support of Applications and services.
Operational Effectiveness: Monitors project execution performance compared to target, taking corrective where necessary.
Strategic Partner: Manages executive communication and escalations across the organization related to Production Systems.
Change management champion: Drives and reinforces change within the team to better align the culture so that it is focused on repeatable, consistent execution of projects.
Financial stewardship: Monitors and ensures integrity of the business case financials to ensure alignment with the company’s strategic goals.
Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.
Minimum Qualifications
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Education and experience typically obtained through completion of a Bachelor’s Degree in Business, Computer Science or related field.
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15 or more years of related experience.
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Proven leadership experience in managing large teams on enterprise wide initiatives.
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Demonstrated people leadership in business and technical environments.
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Demonstrated P&L experience at a department level of greater than $5M per annum.
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Demonstrated experience in SLA management for customer facing services.
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Excellent oral, written, and inter-personal skills, as well as strong analytical skills.
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Proven experience presenting and influencing at the C-Suite level & external customers.
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Conflict resolution and negotiation experience.
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Background and drug screen.
Preferred Qualifications
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Financial services or financial technology environment experience.
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Proven knowledge of all aspects of the System Development Life Cycle (SDLC) methodology.
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IT services outsourcing experience.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.
Physical Requirements
Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.
Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.
The pay scale for this position in CA/NY in USD per year is:
a minimum of $200,000;
a maximum of $240,000
This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on legitimate factors considered at the time of job offer.
Early Warning Services takes into consideration a variety of legitimate factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.
a minimum of $200,000;
a maximum of $240,000
This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on legitimate factors considered at the time of job offer.
Early Warning Services takes into consideration a variety of legitimate factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.
Some of the Ways We Prioritize Your Health and Happiness
Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.- 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
- Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
- 12 weeks of Paid Parental Leave
- Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
And SO much more! We continue to enhance our program, so be sure to
<span>check our Benefits page here</span>
for the latest. Our team can share more during the interview process!
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Early Warning Services is an Equal Opportunity employer. All qualified applicants and employees will receive consideration for employment without regard to race, color, religion, religious creed, ethnicity, ancestry, national origin, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, citizenship, ancestry, disability, veteran status, genetic information or any other characteristic protected by law.
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