Job description
Jay Group is an industry-leading provider of warehouse inventory management, e-commerce fulfillment, and specialty packaging services. For over 55 years, some of the world's most trusted and well-known brands rely on Jay Group to ensure their product is delivered accurately and on time. Years of experience has allowed us to build and continually evolve in a fast-paced e-commerce industry. Our goal is to manage the back-end details so that our clients can focus on growing their brands and businesses.
Sr Administrative Coordinator position is available at our Reno, NV facility for someone who is looking for the opportunity to have a great career path. This position supports the Accounts Managers in the daily processes to provide outstanding services to our clients. Responsibilities include but are not limited to:
- Assists in project execution by implementation of activities associated with project set-up, implementation and quality control as assigned by Account Managers.
- Works with Account Manager(s) in responding to client service issues including assisting in determining source/causes, and identification of alternatives for resolution. Performs research and job analysis associated with projects as required.
- Participates in Client Satisfaction Team (CST) meetings as required.
- Serves as back-up for other Sr Administrative Coordinator(s) and Account Manager(s) within limits of authority, as needed.
- Performs order and transaction entry on a daily basis and as needed. Manages held orders, back orders, drop ship orders, and other status changes.
- Submits daily, weekly, and monthly reports/projects to facilities as required for assigned accounts directly in system or via the entry of scheduled activities and makes sure these are billed timely and accurately. May be required to change dates and other report values, as needed.
- Accurately answers inbound phone calls and greets guests at the front desk in a friendly, energetic, positive and professional manner. Performs other general clerical administration.
Benefits
- 401K with company discretionary match
- Bus Discount Program
- Dental Insurance
- Weekly Pay
- Discounted Shopper Club Memberships
- Employee Assistance Program
- Health Insurance
- Life Insurance
- Long Term Disability Insurance
- Paid Holiday Hours
- Paid Time-Off
- Short Term Disability Insurance
- Vision Insurance
- Previous college or business school degree and/or administrative experience required
- Must have professional oral and written communication skills.
- Excellent problem-solving skills.
- Ability to multi-task to meet tight deadlines.
- Have business intelligence skills.
- Proficient knowledge of Microsoft Word, Excel, Outlook and PowerPoint are required. Excel knowledge Intermediate to Advance is required.
- Previous experience working in an AS400 environment is preferred.
- Experience in an e-commerce/fulfillment account management position is strongly preferred
What does it take to be a Jay Group Team Member?
- Uphold Jay Group Core Values
- Make it Possible: We happily and skillfully remove barriers to success for our clients and our employees
- Always in Beta: We have a relentless drive to innovate, simplify and continually improve
- We Win Together: We recognize that our success depends on our collective genius and that we succeed when our clients succeed
- Built on Trust: We live our legacy of being open, honest, ethical and genuine
- Have a proactive and self-motivated work style. Enjoy working independently with strong attention to detail
- Must be willing to submit a background check
- Ability to work legally in the United States
Join the Jay Group team today!
Job Type: Full-time
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