Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

The Specialist, Care Facilities (CFS) role is responsible for maintaining a safe, healthy, and secure functional Customer Experience Center (CEC) environment.

The CFS collaborates closely with their on-site and national peers, Regional Facilities Manager, HQ Leadership, CEC Leadership, vendors, and cross-functional partners to implement strategic direction, maintain a safe working environment, while balancing immediate on-site needs and asks. This position is the first point of contact for CEC facilities operations and is expected to operate efficiently, prioritize effectively, ensure quality workmanship, and interact with all employees, visitors, and partners with an ambassador-like approach.

The CFS provides the support and analysis for overall day-to-day operations and facility management for assigned Care site in partnership with facilities peers. The position responds to issues and site facilities needs including but not limited to; minor maintenance repairs; event setup/takedown; comfort control; prepare reports and light analysis; project participation and tracking of program/project milestones; oversee tactical progress for assigned programs; place work and goods orders; expense reports and vendor payment; disaster planning; identify & resolve issues, process improvements, or recommend controls and measurements; oversees projects as warranted.

The CFS role will be based out of a CEC and rare travel may be required to assist another location or join a department meeting. The role will share responsibility for 24/7/365 on-call availability with on-site facilities peers. Shared responsibility for occasional off-shift work will be required to support vendors, maintenance, or site events.

Responsible for resolving facilities issues in support of maintaining a safe, healthy environment for CEC staff and visitors including, but not limited to:

• Electrical, Mechanical, Plumbing
• Janitorial/Café/lawn (etc.) vendor management ensuring work is complete and quality levels met
• Security partnership; audit support
• Event support
• Signage ordering, placement, maintenance
• Mailroom; Receiving/Shipping deliveries
• Supplies/equipment ordering/receiving

The role is responsible for familiarity with current city, state, and federal codes and regulations governing the facility. The role is also responsible for authorship and upkeep of Facilities Benchmarking and Disaster Business Continuity plans for facility.

The role will coordinate in-house moves, adds, or changes, including system furniture reconfigurations, special accommodation & ergonomic equipment, and new construction. Review and collaborate on related drawings, specifications, and estimates. Support vendor access, supplies or equipment needs. Coordinate on- and off-site storage activity. Conflict resolution to support successful initiative completion.

Partner with facilities peer(s) on site financial and reporting responsibilities including, but not limited to:

• Preparation and monitoring of monthly site budget tracker, generation of Purchase Orders, track invoices and AP processing.
• Awareness of contracts for maintenance and repair of facility, operating budgets, and reconciliation of expenses.
• Awareness/participation of initiatives, and priorities expected to help meet site and Enterprise objectives.

Collaborate with TMUS Engineering, IT, Finance, Procurement, Environmental Health & Safety, and Corporate Real Estate for special facility-related projects.

Partner with Regional Facilities Manager and Critical Infrastructure Team to support quarterly preventative and as-needed maintenance of critical equipment, including HVAC, electrical and mechanical systems, fire-life-safety systems, and related services. Partner with HQ Security, Environmental Health & Safety and Corporate Real Estate on audits and enhancement projects.

Also responsible for other Duties/Projects as needed by the business.

Min Qualifications

• Demonstrates ability to identify underlying issues and implement solutions
• Experience with MS tools such as SharePoint, PowerPoint, and Excel
• Strong oral and written communication skills
• Demonstrates ability to build cross functional relationships
• Demonstrates ability to provide outstanding customer service
• Valid Driver’s License in relevant State
• Ability to adjust to a flexible schedule: day, afternoon and weekend shifts; on-call and holidays
• Ability to move or lift up to 50lbs

Desired

• Project Management experience
• Experience working in a multi-building, multi-campus or call center facility.
• Experience working with HVAC or other mechanical systems as well as furniture systems.
• Working knowledge of accounting, invoicing, purchase ordering, or accounts payable practices
• Certified Property Manager (CPM)
• Building Owners & Managers Association (BOMA) certification

Education

• High School Diploma or GED equivalent
• At least 18 years of age
• Legally authorized to work in the United States
• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19, unless precluded from doing so by applicable law. The CDC currently defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Travel:
Travel Required: Rare

DOT Regulated:
DOT Regulated Position: No
Safety Sensitive Position: No

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.