Solutions driven success.

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

As the Specialist, AR Disputes, you’ll review customers invoices and contracts for billing accuracy and apply logical judgment to make corrections as necessary. On our team, you’ll have the support to excel at work, and the resources to build a career you can be proud of. Become a part of our dynamic team and we'll help you develop to a level that will exceed your expectations.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you’ll do on a typical day:

• Investigate, research and resolve outstanding account receivable items
• Audits & correct disputed invoices submitted by internal and external customers
• Identifies root cause of billing disputes, reports process deficiencies and recommends process improvements to create efficiencies and reduce errors
• Analyzes invoices for billing accuracy, works with internal teams to ensure that revenue is applied correctly to invoices
• Customer conference calls to discuss invoice disputes and solutions
• Timely response to customer telephone and email inquiries
• Prepares and submit coding request
• Reviews and interprets complex customer contracts and determines the applicable rule set for the invoicing.
• Acts as a representative for XPO to ensure that established Tariffs & Invoicing Policy is upheld during Customer disputes

What you need to succeed at XPO:

At a minimum, you’ll need:

• 1-year experience in accounting, invoicing or freight audit, OTC, accounts receivable or accounts payable
• Excellent time management skills with a proven ability to meet deadlines
• Critical thinking and problem-solving abilities
• Clear and concise verbal and written communication skills; ability to communicate with customers, associates, and management in a professional manner

It’d be great if you also have:

• Bachelor's degree or equivalent related work or military experience
• Proficiency in Microsoft Office (Excel, Word, PowerPoint and Outlook) and other business applications
• Ability to work independently and as a team with shared responsibilities.
• Prior experience in freight transportation or logistics environment preferred
• Demonstrated ability to follow up, multitask, and prioritize
• Previous experience evaluating customer contract
• Ability to prioritize work toward department and company goals

Be part of something big.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement here.