SimpliGov is singularly focused on enabling digital transformation in the public sector through its award-winning workflow automation and secure forms management platform and is enjoying significant success across a growing national list of public sector customers. SimpliGov is on the GovTech 100 list of most influential technology companies to address US government.

SimpliGov improves the interaction for employees and constituents by automating manual, repetitive workflows, accelerating, and optimizing business processes. SimpliGov empowers public sector agencies to digitize and automate any business process using its no-code SaaS platform.

The Role…

As a SimpliGov Solutions Engineer, you will work directly with customers to assist their digital transformation journeys. You’ll quickly get trained and certified to become a SimpliGov guru - helping customers efficiently collect business requirements before designing and configuring automated workflows for release. You’ll also have the opportunity to guide their project teams on best practices, teach them how to design and configure their own workflows, and mentor their staff as you help them take the first steps in digital transformation. Lastly, in some cases, you’ll get to be more technical, working with customer IT teams on their project needs around security, integrations, and reporting.

Solutions Engineer is an important member of our delivery team, working alongside other Solutions Engineers, Trainers, Project and Customer Success Managers to ensure the needs of our customers are exceeded. It’s a busy role, working on multiple customers and projects at a time with varying project lengths, business cases, and complexity.

You don’t need to be a software engineer to be successful in this role, but you will have a good understanding of SaaS, enterprise IT landscape, REST APIs, and SQL. You’ll also need to be creative, with the ability to understand and dissect existing manual business processes and transform them into automated workflows. Every business process we automate is like creating a unique application, so you’ll get to be a Product Manager, Architect, Engineer and UX Designer all in one!

This is an exciting time to join SimpliGov and the role offers a high degree of responsibility, autonomy and variability.

What we are looking for…

• 2+ years hands-on SaaS application experience, with preference for candidates that have worked in customer-facing, software implementation roles.
• Experience with web design, cascading style sheets (CSS), and usability best practices.
• Experience with PowerBI, Microsoft Azure, Relational and NoSQL databases, SQL querying.
• Experience with scripting languages (PowerShell, Python etc.), JIRA, Automation, Microsoft Office Suite.
• Experience in a customer facing role.
• Strong work ethic; exhibits a "sense of urgency" relative to resolving critical issues and time-sensitive deliverables
• Strong written and verbal communication skills; listening and organizational skills
• A problem-solver who takes responsibility, demonstrates personal integrity, and can effectively deal with difficult and/or ambiguous situations
• Highly proficient in collaborating with project stakeholders, end-users, business partners, and Delivery team members to deliver high quality projects.

The US base salary range for this full-time position is $80,000-$120,000 + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.