When all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives.

Working Title: Social Services Information System Help Desk – Tier 1
Job Class: Human Services Program Representative 1
Agency: Human Services Dept

• Who May Apply: Open to all qualified job seekers
• Date Posted: 12/21/2022
• Closing Date: 01/05/2023
• Hiring Agency/Seniority Unit: Human Services Dept / MAPE DHS Central Office
• Division/Unit: DHS-Payroll / CS&P SSIS Business
• Work Shift: Day Shift
• Work Hours: 8:00am -4:30pm
• Days of Work: Monday - Friday
• Travel Required: Yes, (5% Local Travel)
• Salary Range: $26.14 - $38.38 / hourly; $54,580 - $80,137 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Telework Eligible: Yes
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

• Telework (Within Minnesota or Neighboring States) and flexible hour options may be available.

The Social Services Information System (SSIS) Help Desk position provides a point of entry for information and all problem resolution for SSIS users, including; counties, combined agencies, three American Indian Child Welfare Initiative Tribes, and State staff (ex: CSP division, OIG Department, and Aging and Adult Services). The position reviews requests and either provides guidance/resolution or determines the best path for resolution. This position utilizes the Help Desk problem report tracking system (CRM).

The position works cooperatively with other help desk staff, SSIS training staff, SSIS Business Operation staff, Policy/Business staff, and MNIT @ DHS staff to ensure effective user support is provided to ensure effective operations within SSIS and to ensure accurate documentation in SSIS that support the policies, practices, and rules for each program area (EX: Foster Care, Child Protection, and Adult Protection) as well as accurate fiscal information.

As the SSIS Help Desk you will be part of the Child Safety and Permanency (CSP) within the Children and Family Administration at DHS. CSP Division supports the broad child welfare work throughout the state as administered by counties and Tribes, including Child Protection Intake, Assessment, Case Management, Foster Care, Adolescent Services, American Indian Child Welfare, and Permanency services.

We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the community!

Minimum Qualifications

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

Two (2) years professional experience in help desk support or human services systems

Experience must demonstrate the following:

• Knowledge of SSIS systems
• Knowledge of social services policies and procedures
• Experience with Automated systems, software support and help desk methodologies
• Communication skills to convey information, problem solve and translate information

Preferred Qualifications

• Variety of experiences working effectively with others from different backgrounds and cultures.
• Analytical skills to identify, observe and gather information
• Experience using Microsoft products such as Word, Outlook and Dynamics
• Experience in intercepting, routing, and responding to the needs and questions of users

Additional Requirements

• Minnesota Department of Human Services (DHS) criminal background check will be conducted on all finalists for this position. Finalists must pass the DHS background check.

• Employee reference checks will be conducted on all finalists. This may include a review of documentation related to job performance. It also includes contact with the applicant's former employer(s).

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

If you have questions about the position, contact Cynthia Shypulski at cynthia.shypulski@state.mn.us

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID 61684, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Katie Xiong at katie.xiong@state.mn.us.

About Human Services Dept

WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.

Why Work for Us

Diverse Workforce

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

A recent engagement survey of State of Minnesota employees found:

• 95% of employees understand how their work helps achieve their agency’s mission
• 91% of employees feel trusted to do their jobs
• 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
• 87% of employees report flexibility in their work schedule

Comprehensive Benefits

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

• Public pension plan
• Training and professional development
• Paid vacation and sick leave
• 11 paid holidays each year
• Paid parental leave
• Low-cost medical and dental coverage
• Prescription drug coverage
• Vision coverage
• Wellness programs and resources
• Employer paid life insurance
• Short-term and long-term disability
• Health care spending and savings accounts
• Dependent care spending account
• Tax-deferred compensation
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us and indicate what assistance is needed.