Job description

Position: Team Lead (Hybrid)

Status: Full-Time, Permanent

Reports To: Social Care Manager

Salary: $40,000 - $60,000

About Us

CareAdvisors is a technology company helping patients get access to healthcare and social service benefits they need by automating the manual enrollment burden taken on by hospitals.

About the Role

We are looking for an experienced Social Care Team Lead to join our growing organization. In this role you will support the day to day of our programming, in collaboration with our Social Care Manager. This is a very hands-on leadership role and requires deep knowledge of case management, Medicaid, food insecurity, housing, and transportation. You will be a trusted subject matter expert to the team and will manage your own case load.

Qualifications

• Must live in one of the following communities:
• Bellwood, zip code 60104
• Berkeley, zip code 60163
• Berwyn/Stickney, zip code 60402
• Broadview, zip code 60155
• Brookfield, zip code 60513
• Cicero, zip code 60804
• Forest Park, zip code 60130
• Franklin Park, zip code 60131
• Hillside, zip code 60162
• Lyons, zip code 60534
• Maywood, zip code 60153
• Melrose Park, zip code 60160
• North Lake, zip code 60164
• North Riverside, zip code 60546 2
• River Grove, zip code 60171
• Stone Park, zip code 60165
• Summit, zip code 60501
• Westchester, zip code 60154
• Bachelor’s Degree in Human Services or related field; or equivalent work experience
• 3+ years of relevant experience in a hospital or social services role
• 3+ years of experience in housing, transportation, food insecurity, or other social benefits enrollment and eligibility
• Good judgment in maintaining responsibilities of the position in advocating for the best interest of clients served
• Ability to work effectively with diverse individuals and groups
• Strong interpersonal and social skills with an ability to collaborate with a variety of individuals from a wide range of professional and personal backgrounds
• Pass a pre-employment drug screen and random drug screens and maintain emotional control, and professional composure at all times
• Must have access to a vehicle, proof of insurance and valid driver’s license to perform essential job functions
• Must have intermediate to advanced computer skills
• Strong oral and written communication skills

Main Responsibilities

• Manage load of simple to complex cases through communication with patients and caregivers, documentation in EHR systems, data entry, maintenance and reconciliation
• Work collaboratively with all teams to establish a formalized referral process to engage clients across partner agencies
• Provide oversight of navigation across sectors and providers to ensure coordination and service access/completion for all cases
• Responsible for pre-screening clients for eligibility, application assistance, information dissemination to clients and staff of partner organizations, following up with clients, and data tracking
• Educate clients about the programs and the follow-up needed to successfully enroll
• Act as a primary & secondary contact and coordinate closely with referring providers
• Complete follow-up with both the client and referral entity to ensure the completion of services
• Work collaboratively with our Social Care Manager to provide outreach and expand resident knowledge of available resources/services
• Collaborate across partners to identify community resources to assist eligible individuals
• Leverage your in-depth knowledge of government benefits and all available services and stay informed about policy and procedure changes
• Participate in internal meetings to stay informed of program developments and issues
• Keep impeccable notes on client communication and follow up with referral sources
• Complete statistical data and required paperwork in a timely manner
• Performs other related duties as assigned

At Care Advisors we value diversity and endeavor to treat everyone with respect, no matter their age, gender, race, ethnicity, or sexual, cultural or ideological preferences.

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you live in one of the 18 zip codes listed on the job description? If yes, which zip code?
• Are you bilingual? If yes, specify language (other than English).

Education:

• Associate (Preferred)

Experience:

• social service benefits & eligibility: 3 years (Required)

License/Certification:

• driver's license and access to a vehicle? (Required)

Work Location: Hybrid remote in Chicago, IL 60654

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