Summary

The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost-effective administrative services to the university community. The SSC offers key financial and human resource transaction services to customers through consistent processes and enabling technology. The SSC continuously works to be a Center of Service Excellence for the university by creating a workplace that is based on three pillars: customer service excellence, Lean Daily Management Systems and an organizational culture of learning.

Reporting to the Statement of Activity (SOA) Supervisor, the SOA Reconciliation Intermediate Associate serves an important role analyzing and reconciling select procurement, financial, and payroll transactions and completing all associated tasks. This position works collaboratively as part of a team and interact frequently with departments, internal partners, and other SSC departments. The successful candidate will be comfortable spending up to 80% on any given day completing transactions.

NOTE: This position is a two year term-limited role.

Work Location:

• This position works primarily remotely. Going forward the position may be up to 95% remote and the candidate must live within a reasonable commuting distance from Ann Arbor.

Responsibilities*

• Provide excellent customer service in all interactions
• Reconcile financial and payroll transactions across the University by reviewing source documentation and department approval information
• Research and correct errors identified through the reconciliation process
• Prepare and process journal entries as required
• Process earmarks per customer request to record planned expenditures or expected revenue
• Identify and advance internal process improvements designed to improve efficiency and overall customer experience
• Build mutually beneficial relationships with colleagues, internal customers and other central partners
• Gain familiarity with university policies and procedures and be able to apply in scope of work
• Perform other duties as assigned

Required Qualifications*

Education:

• High School diploma or equivalent

Experience:

• Demonstrated ability to deliver excellent customer service
• Effective written and verbal communication skills
• Ability to apply critical thinking and problem solving skills in decision making
• Ability to work effectively in a team environment and build positive relationships in the workplace
• Demonstrated ability to multitask and prioritize throughout the workday
• Proficient standard office computer skills with (i.e. Microsoft Office, Google)

Additional Information

• The University of Michigan, with an operating budget of more than $10 billion, is a leader in higher education. U-M SSC provides administrative support related to financial and human resources in the following areas: Accounts Payable, Travel and Expense, General Accounting, Accounts Receivable, Benefits, HR Data Management, Paid Leave Balance and Employment Verifications, and Employment Process. To learn more about U-M SSC, please visit our website: www.ssc.umich.edu.
• We offer our employees an extensive total compensation package including competitive pay, a two-for-one retirement contribution, a variety of health insurance options, and a generous vacation plan. In addition, there are seven paid holidays and four paid season days.
• The Shared Services Center seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.
• NOTE: Visa sponsorship is not available for this position.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.