Skull Base Tumor Nurse Navigator - Duke Raleigh Hospital
Job description
NURSE NAVIGATOR - SKULL BASE TUMOR - DUKE RALEIGH HOSPITAL
Job Title: NURSE NAVIGATOR
Job Code: 5369
FLSA: E
Job Level: G1
Supervisory Responsibility: No
Role Priorities
Guide patient referrals through the system efficiently and effectively.
Attend both clinics (ENT & NSGY), round on patients in the hospital and be in the OR as needed.
The NN identifies and alleviates stressors during transitions and barriers to care with the aim to deliver a seamless model of care that benefits patients, family members, providers, and the healthcare team.
The NN will be focused on steadily increasing Skull Base Tumor patient volumes for DRAH.
The NN will work closely with the ENT Surgeon, Neurosurgeon and fellow SBT Navigators to review referral data, ensure smooth process for the patient from referral to follow up after discharge and pre-defined SBT Program metrics.
Activities and Expectations of the NN
Assess and facilitate coordination of multidisciplinary care across the care continuum.
Provide communication, advocacy, and education in a culturally competent manner.
Ability to clinically triage new patient referrals efficiently, to ensure timely access to care.
Collaborate with multidisciplinary care team and expedite sequence of patient’s workup, active treatment, survivorship, and end of life care.
Provide communication and reinforcement of clinical information and serve as a conduit between patient and providers/clinicians to address needs of patients.
Targeted symptom assessment and management for identified patient population.
Assess health literacy and educational needs of patient. Provide clinical education about diagnosis, treatment, side effects, and post-treatment care.
Assess and document patient’s needs, goals, and preferences and work to ensure such are integrated into treatment and care delivery.
Bridge gaps in care, and assess/troubleshoot care transitions and barriers to care. Facilitate advanced care planning and transition of active treatment to palliative or end-of-life care.
Document all patient encounters in EPIC.
Enhance access to therapeutic clinical trials and optimize communication with patients, families and investigators regarding therapeutic clinical trials, including patient-specific education about clinical trials.
Encourage and empower patients to actively participate in decision-making about their treatment and care.
Possess leadership skills including staff education, preceptorship, patient education, and participate in process improvement initiatives.
Practice according to professional and legal standards.
Maintain navigation services documentation according to program standards.
General Description of the Job Class
The Nurse Navigator (NN) is a professional RN with service line specific clinical knowledge who offers individualized assistance across the care continuum to patients, families, and caregivers to expedite and coordinate care, and address health system barriers. The NN assumes responsibility for the coordination of patient care through interdisciplinary and multidisciplinary collaboration to achieve optimal patient outcomes with a focus on high risk patients or those with complex care needs (including multidisciplinary care). The NN has a particular focus on improving transitions in care and adherence to care. Additionally, the NN functions as a clinical advocate and educator for patients.
The NN assists to build and maintain community relationships to provide expedient and reliable access to quality care. The NN identifies and alleviates stressors during transitions and barriers to care with the aim to deliver a seamless model of care that benefits patients, family members, providers, and the healthcare team.
Duties and Responsibilities of this Level
Assess and facilitate coordination of multidisciplinary care across the care continuum. Provide communication, advocacy, and education in a culturally competent manner.
Ability to clinically triage new patient referrals efficiently, to ensure timely access to care.
Collaborate with multidisciplinary care team and expedite sequence of patient's workup, active treatment, survivorship, and end of life care.
Provide communication and reinforcement of clinical information and serve as a conduit between patient and providers/clinicians to address needs of patients.
Targeted symptom assessment and management for identified patient population.
Assess health literacy and educational needs of patient. Provide clinical education about diagnosis, treatment, side effects, and post- treatment care.
Assess and document patient's needs, goals, and preferences and work to ensure such are integrated into treatment and care delivery.
Bridge gaps in care, and assess/troubleshoot care transitions and barriers to care. Facilitate advanced care planning and transition of active treatment to palliative or end-of-life care.
Document all patient encounters in EPIC.
Enhance access to therapeutic clinical trials and optimize communication with patients, families and investigators regarding therapeutic clinical trials, including patient-specific education about clinical trials.
Encourage and empower patients to actively participate in decision- making about their treatment and care.
Possess leadership skills including staff education, preceptorship, patient education, and participate in process improvement initiatives.
Practice according to professional and legal standards.
Maintain navigation services documentation according to program standards.
Required Qualifications at this Level
Education
BSN required.
Specialty certification and/or MSN preferred.
Experience
Three years of experience of specialty specific nursing in a hospital, clinic, or community setting.
Experience in nurse navigation preferred.
Completion of national nurse navigation training preferred.
Metric tracking skills
Degrees, Licensure, and/or Certification
Must have current or compact RN licensure in the state of North Carolina.
BLS required.
Knowledge, Skills, and Abilities
Excellent written, oral and conversational communication skills to effectively work with diverse groups.
Ability to analyze, evaluate multiple solutions and solve complex problems using well developed critical & analytical thinking skills.
Excellent time management skills needed to prioritize among many competing priorities.
Attention to detail needed to operate accurately and effectively.
Mastery of Microsoft Office, especially Word and Excel, and use of health record for documentation and/or reporting. Ability to promote programs and services to community
Extensive understanding of patient care
Proficient in review of medical records and other patient care information
Demonstrated skills in verbal and written communication
Ability to maintain strict confidentiality
Ability to promote and build teamwork and multidisciplinary care concept
Distinguishing Characteristics of this Level
N/A
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
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